プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
Since 1998, weve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there
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The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering AWS Connect Voice Engineer with the resources to
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and
BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our
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To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and
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Job Description: Business Overview Rakuten Travel is one of the largest online travel reservation services in Japan, creating a future where everyone involved in travel is happier. https://travel.rakuten.co.jp/ Since our founding in 1996, we have continued
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
Job Description: Department Overview Since its establishment in 1997, Rakuten Ichiba has grown to become one of the largest EC sites in Japan, with more than 57,000 stores (as of March 2024) and a large number
