At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
About the job As an Account Manager, you will be the main relationship owner with our strategic partner in Japan. You will work at the intersection of the business, customer success, operations, and data. This team
Company Description Publicis Groupe is not just a company you work for; it’s a platform for you to take your talent to the world. If you want to help change the world, ideas alone are not
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Experience Range : 16 to 25 Years Job Location : Tokyo, Japan Summary of Role: Require senior leaders for CSS to cater the current sizable team and considering the ongoing growth aspects. These roles are critical
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global
Description Overview: We are seeking bilingual L1 support agents and engineers (mid-junior and senior levels) for our Japan Tsukuba-based service desk. This will be part of a global service model. Our client aims to consolidate a
Are you passionate about working directly with customers and immediately impacting their success? Are you driven by solving technical questions and issues? We are looking for someone who is passionate about providing efficient and accurate technical
Experience Range : 16 to 25 Years Job Location : Tokyo, Japan Summary of Role: Require senior leaders for CSS to cater the current sizable team and considering the ongoing growth aspects. These roles are critical
【職種】SE(Web系) ■概要 -電話とチャットでL0/L1サポートを提供します (例:パスワードのリセット、システムが起動できないなど) -SOP/ナレッジベースに基づいてエンドツーエンドのチケット管理を提供し、サービスデスクレイヤーで解決できないチケットを適切なL2/L3チームにエスカレーションします。 -解決策と顧客からのフィードバックに従って、SOP/ナレッジベース記事のドキュメントを更新します。 -顧客のステータスと情報をフォローアップして更新します。 -顧客からのフィードバック、提案、エスカレーションがあれば、適切な社内チームに渡します。 -インシデントやリクエストの傾向を分析し、エンドの承認を得てアクションを推奨および実施することで、プロセスや手順の改善を特定して提案します。 -顧客満足度調査(CSAT)を開始し、ユーザーとともに不満のある顧客(DSAT)ごとにフォローアップして、 適切なアクションを実行し、サービスを改善して、学んだ教訓を文書化します。 ■募集 1名 ■場所 半蔵門 常駐 ■必須スキル ・日本語ネイティブレベル ・IT業界経験（ヘルプデスク経験やチケット管理経験） ■尚可スキル ・英語スキル（社内で英語を使うことが多い） 麹町 シフト制 早番：8:00-17:00 遅番：11:00-20:00 ※OJT期間は9:00-18:00 【派遣会社】株式会社ストリートベンチャー...
Customer Success Manager Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry’s first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly
