Job Purpose Drive the execution of the new model (CFOM) to improve the value of the customer experience and maximize business value. Establish full personalized engagement, operation and advanced analytics model to implement customer centered data driven marketing
Job Description Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether
サポート組織のメンバーとして、あなたの仕事は、顧客の需要を代弁しながら、Oracle の顧客ベースに販売後のサポートとソリューションを使用しています。これには、電話や電子メールによる手段による販売後の非技術的な顧客からの問い合わせの解決、および当社の電子サポート サービスの使用とトラブルシューティングに関する技術的な質問の解決などがあります。顧客との主な連絡窓口として、サポートと顧客との関係、さまざまな顧客の状況やエスカレートされた問題について Oracle の社内従業員にアドバイスと支援を提供する責任があります。 国内の顧客向けに24/７のサポートを提供しているため、夜勤を含む24/7のシフトワークでの勤務となります。 Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for
About The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAIs customers represent a range of diverse backgrounds and maturity, from
Reporting to the Business Insights & Analytics (BI&A) Center of Excellence (CoE), APAC, you will make a significant impact in Johnson and Johnson Innovative medicines Japan to drive market leading, insight led competitiveness. You will lead best in
•Position Purpose •Develop and deliver strategies to give our company customer facing teams a competitive edge with personalized engagement as well as data-driven insights using advanced commercial processes, systems and tools •Key Responsibility Areas •Establish the strategic direction
Job Description Summary Collect valuable insights through managing primary and secondary research to identify business opportunity, support to structure strategic planning process & brand health governance. Suggest actionable insights from qualitative data, identify trends, assess strategies, competitive intelligence,
Job Description Summary Drive marketing excellence through developing marketing capabilities in our organization and leading strategic framework process and governance. Develop industry-leading marketers who can thrive in an ever-changing external environment through comprehensive training programs. Promote
We are looking for a Customer Success Manager (CSM) to join us in Tokyo! As a subject matter expert of our Risk Intelligence solutions post-sale, you will help to differentiate customer experience and lead a successful customer adoption, retention
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves
About us Treasury Wine Estates (TWE) is a premium focused, global leader in wine with strong positions in key global markets, supported by an unrivalled global footprint, business model, award-winning premium brand portfolio and a talented
Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven
企業概要 ETAS Japan Established in October 1998. ETAS Japan is a 100-percent subsidiary of the ETAS GmbH. ETAS provides vehicle basic software, middleware, development tools, cloud-based operations services, cybersecurity solutions, and end-to-end engineering and consulting services
職種 正社員 職務明細 CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium
職種 正社員 職務明細 CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium
＜職務内容/Main Tasks＞チームミッション：より良いカスタマーエクスペリエンス実現のためのグローバル戦略を策定し、シームレスでパーソナルな顧客体験をお客様の生涯にわたる関係構築につなげる。本ポジションに期待される役割・主要マーケットでの新車購入およびサービス体験におけるお客様満足度調査及びPDCAの実施をリードする。（年次のKPI設定・月次進捗管理、役員報告）・グローバルに収集されるお客様の声(VoC)、満足度調査の結果を分析し、新たな効果測定の手法など将来に向けた方策提案を行う。・各マーケットでのカスタマーエクスペリエンス戦略の実行フォロー及びベストプラクティスの共有を推進する。本社・現地チームと連携し、PDCAの仕組みづくり、会議体のマネジメントを行う。・課長として上記業務遂行のためのチームマネジメント・育成を行うDepartment Mission：Develop and implement Global strategy for enriched customer experience which is seamless and personalized to create lifelong customer engagement．Expected Role： - Leading PDCA process related to customer satisfaction survey collaborating with our key markets/regions． E．g． Annual KPI
The Customer Success Manager (CSM) plays a key role in enhancing the customer experience by ensuring that the customers business objectives are achieved through full utilization of our solutions. The scope includes a broader set of solutions (Desktop, Feeds,
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and
LSEG Data and Analytics equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for
Objectives of the Position Enable an effective and efficient customer acquisition as well as excellent customer experience to reach a high level of customer satisfaction with digital tools Disseminate customer insights across the organization and drive the development and implementation of
