<職務内容/Main Tasks>チームミッション:より良いカスタマーエクスペリエンス実現のためのグローバル戦略を策定し、シームレスでパーソナルな顧客体験をお客様の生涯にわたる関係構築につなげる。本ポジションに期待される役割・主要マーケットでの新車購入およびサービス体験におけるお客様満足度調査及びPDCAの実施をリードする。(年次のKPI設定・月次進捗管理、役員報告)・グローバルに収集されるお客様の声(VoC)、満足度調査の結果を分析し、新たな効果測定の手法など将来に向けた方策提案を行う。・各マーケットでのカスタマーエクスペリエンス戦略の実行フォロー及びベストプラクティスの共有を推進する。本社・現地チームと連携し、PDCAの仕組みづくり、会議体のマネジメントを行う。・課長として上記業務遂行のためのチームマネジメント・育成を行うDepartment Mission:Develop and implement Global strategy for enriched customer experience which is seamless and personalized to create lifelong customer engagement.Expected Role: - Leading PDCA process related to customer satisfaction survey collaborating with our key markets/regions.
Work Schedule Other Environmental Conditions Office Job Description *本ポジションはチームマネジメントポジションです。1-2年以上のチームマネジメント経験を必須といたします。 *日本語が必須のポジションです / native level Japanese mandatory Responsibilities: Prioritize customer satisfaction and deliver outstanding customer service to improve the overall customer experience Cultivate a customer-centric culture through mentoring
Company Description Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them.
Description Kenvue is currently recruiting for: Legal Entity Accounting Team Lead Who We Are At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, were
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For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases
Are you a good match? Do you have an analytical mindset with problem-solving skills that is client & service oriented? Do you have good communication, collaboration, organizational and synthesis skills? Are you able to work in a
Company Description Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them.
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