Account Manager - HNC

Job title – Account Manager - HNC

Location – Tokyo, Japan

Job model – Hybrid

The Account Manager will manage and develop a portfolio of customers, in order to achieve the sales objectives agreed.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Sales of DSM products directly to customers or through distribution channel in a designated area, achieving the respective budget targets in volume, price and operational expense. Development and implementation of Customer Action Plans (Caps) according to schedule agreed with immediate superior.
To monitor sales results by customer and product taking corrective measures whenever necessary. To inform management about relevant market data such as: competitive price strategy and/or actions; product demand.
Execute business negotiation such as prices, contracts and close the negotiation with a guideline agreed. To quote price and to develop commercial proposals according to agreed strategy.
To deliver commercial presentations aiming to improve customer knowledge of dsm-firmenich products as well as to further develop dsm-firmenich branding. To prospect, searching for new customers, new business and promote innovation.
To acknowledge and strictly follow SHE policy in all activities. To actively use and maintain visit reports and project pipeline in CRM periodically. To update sales forecast and input it into IBP system in closely working with logistics team.
Support and develop overseas business for my clients with promotion on our products. Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline. Coordinate technical service or after sales service activities related to MRS towards the account.
Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development to execute projects.

We bring

A flexible work environment that empowers people to take accountability for their work and own the outcome.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.
A space to grow by encouraging and supporting curiosity and an open mindset.
A culture that prioritizes safety and well-being, both physically and mentally.
A firm belief that working together with our stakeholders is the key to achieving great things.
A rich history and a promising future of bold scientific innovation and passionate creation with our customers.

You bring

Bachelor’s Degree or equivalent experience in science/technology or business-related field.
8-12 years of work experience in sales of dietary supplements either at contracting manufacturing organization or MLM.
Knowledge of industry and markets, in-depth know-how about products and/or applications.
Business level proficiency in Japanese and English communication skills.
Excellent communication and interpersonal skills. Team Player. Negotiation skills.
Ability to perform under stress, initiative and have experiences in working abroad.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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