Account Manager

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide. For more information on Hitachi, please visit the company's website at .

Hitachi Social Innovation addresses the world’s most challenging social and environmental challenges. By focusing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.

About Hitachi's Business Group

Hitachi ZeroCarbon is a technology company on a mission to accelerate the global transition to zero carbon today, in order to pioneer the world of tomorrow. We simplify the whole decarbonisation process so you can focus on delivering for your customers. Through a long-term partnership, we develop your EV transition strategy, charge your fleet, finance and extend the life of your batteries and decarbonise your entire depot. This allows you to generate and take advantage of new revenue opportunities. Born from over 100 years of innovation, we’re using our technical expertise and digital technology to help businesses transition their fleets to zero carbon. Through optimizing your operations, ongoing support, reporting and daily management, our people take the day-to-day running off your hands, so you can get the most out of our technology whilst freeing up your time to focus on what you do best. With our clients, we’re building a world powered by zero carbon technologies to make tomorrow possible.

Hitachi ZeroCarbon’s mission is to build billion-dollar potential businesses in the green economy to claim Hitachi’s potential as a climate change innovator, and to deliver on our mission to contribute to society. We incubate and build high-tech growth ventures at the intersection of mobility, energy and digital, enabling Hitachi to play a pivotal role in leading the net-zero transition.

What you’ll be doing

The Account Manager reports to the Chief Revenue Officer for Hitachi ZeroCarbon and will work alongside our Head of Operations and Delivery and you will define and manage technology and managed service business relationships, with an initial focus on our major partner and business relationship, First Bus. First Bus and Hitachi ZeroCarbon have entered into a multi-year relationship for the management and life-extension of their bus batteries combining our charge and battery management software solutions with an expert managed service team ensuring vehicles leave the depot with sufficient charge to deliver their services. Working alongside First’s decarbonaisation, engineering, change and operations teams Hitachi ZeroCarbon must deliver on its SLAs but also seek out new ways of working, efficiency improvements, technology enhancements and new services to supplement our existing agreement. The account manager will be responsible for stakeholder management across both current and future service delivery needs, working with our delivery, product, customer experience and sales teams to help deliver the optimal service and solutions to First

We are looking for an autonomous, agile Account Manager with a track record in building and maintaining C-Level relationship, developed through earlier experience in sales, pre-sales or consulting in the industry, software or service areas.

We are aiming for someone passionate when it comes to navigating within large organisations while building trust with all stakeholders. As an energetic self-starter, you will have the ability to focus on all aspects of building and managing partnerships, while keeping the focus on revenue generation.

Working collaboratively with other Hitachi Business Units, clients and prospects, you will work to identify opportunities within First and take leadership in orchestrating client discussions and identifying client value levers. The account manager will be responsible for finalising functional requirements alongside a combined First Bus and HZC team, ensuring the value of the solution is well understood and contracted for through both the build and deployment phases. Margin growth and enhancement of our services to First is mission critical whilst retaining a positive relationship with the key stakeholders within First Bus.

You will take ownership of client relationships; ensuring that we deliver outstanding services and ensure customer satisfaction, whilst providing valuable client feedback and insights that can serve to enhance our product road map and innovations in solution / service delivery.

Responsibilities include, but are not limited to:

Proven track record in scaling business in managed accounts and winning new business

Domain knowledge of the green mobility, transport and energy sector

The ability to work with the clients and Hitachi colleagues to design transformational solutions based on customer business goals, new business models and disruptive digital technologies

Sound operational capabilities especially around P&L and delivery management

Own, drive, update and manage client relationships based upon a clear and well-communicated account plan

Managing customer feedback into our product and delivery teams

Manage and deliver complex commercial deals

Working with the product/technical teams, refine, develop and deploy new product solutions based upon direct customer interactions and feedback through the sales process

In a player/manager capacity, ensure the monthly, quarterly and annual goals are achieved and provide effective governance, communication and qualification approaches to ensure the pipeline is effectively and efficiently managed across our proposition areas and into our partner Hitachi organisations

Rigorous management and accurate forecasting for monthly, quarterly and annual goals with robust qualification methodology and accurate projections

Manage and maintain performance against KPIs for the business

Articulate how our propositions can be used to drive business value for our customers

Understand key business value levers in different target segments

Understand customers & Hitachi business structure and how they vary across geographies

Manage own sales opportunities and support the ongoing sales pursuits of the sales team

Work with colleagues to build a high performing team.

What you bring to the team

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. The role will be a mixture of remote-hybrid work with 2 days/week working at Hitachi Office (Broadgate Tower, 20 Primrose Street, EC2A 2EW)

The ideal candidate will possess the following skills and background:

Experience in account and product management in the mobility or energy industry at a professional services / consultancy, software or technology company

Exposure to large scale digital transformation programmes with prior experience in either digital strategy and technology driven programs

Successful track record of working closely with transport operators and transport government authorities within the UK

Demonstrable track record in the development for digital solutions and services

Strong communicator to take the lead and structured approach

Ability to understand the client strategy, political/competitive landscape, transition to net zero challenges and decarbonisation

Maintains good rapport and demonstrates leadership and collaborative teamwork in cross-functional teams

Ability to work seamlessly in a direct and virtual matrixed managed environment

Customer focused with Strong relationship building skills

Excellent academic qualifications with a BSc Degree and/or MSc, or equivalent level of experience

Embraces a culture of trust, free thought and complete transparency

Ability to impact and effect change without being confrontational

Analytical and inquisitive

Big picture thinking

Works well under pressure

Critical thinking

Benefits Package

Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly in line with our hybrid working model and we would be happy to discuss this with you during the hiring process.

Company Funded Benefits

Generous holiday entitlement - with the option to buy up to an additional 5 days per year

A Holiday Banking scheme allowing you to bank untaken holiday to use another year

Private Medical Insurance with self-funded option to cover family members

Employee Assistance Programme available to all employees

Voluntary Benefits (funded by employee) including;

Dental Insurance with option to include dependent children

Health screening

Dining card

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

If, like us, you’re pioneering, innovative and motivated to build a zero-carbon transportation future, accelerating the world’s transition to greener, more efficient mobility please get in touch!

About Us

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Contact Us

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