Description -
アカウントサービスマネージャー(ASM)の職務内容日本国内でHP Indigo デジタル印刷機およびHPインクジェットデジタル印刷機を導入する顧客3社~5社程度。
お客様とのコミュニケーション、技術課題の進捗管理、各種改善プロジェクト等の企画・立案・遂行、パートナーおよび国内外他部署との連携、サービスコストの管理、各種レポーティングまで、様々なタスクが含まれる。関係する社内の関連部門、グローバルの部署、社外の協力会社と連携を取りながら、お客様のオペレーショナルエクセレンス達成と成長を支援する。
また、担当する顧客以外においてもHPソリューションの提案、開発、提供などを行い、HPビジネス売上増へ繋げる。
【応募書類】
・職務経歴書(日英)
・履歴書(写真不要)
#LI-Post
Account Service Manager (ASM) Japan
The ASM position in Japan is responsible for managing several customer programs and coordinating them across multiple functional areas such as R&D, Marketing, Operations, Solutions Engineering and the Service Region. The candidate must understand market requirements, features/technical aspects of the press, partner solutions, product roadmaps, key technology concepts, and the competitive landscape in which our presses are sold. This role requires daily communication between the customer and various departments within HP.
Account Service Manager (ASM):
1. Manages customer project delivery
2. Manages business development
3. Manages client relationships
Primary responsibilities:
Qualifications
Education and Experience Required:
First Level University degree 5 years experience in project management or in like roles/businesses
Knowledge and Skills Required:
Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to project management methods
Critical Competencies to Drive Business Results:
Customer Engagement/Program Knowledge
Actively develops and incorporates profound understanding of client factors when planning and executing client project/program activities
Program Execution
Applies understanding of project/program requirements to execute day-to-day implementation
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Program Improvement
Continuously monitors, troubleshoots, and improves program to ensure program effectiveness
Program Troubleshooting
Resolves program issues quickly to maintain client satisfaction while protecting HP's interests
Program Team Management
Effectively manages and develops project team to achieve project/program objectives
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
Program Improvement
Continuously monitors, troubleshoots, and improves program to ensure program effectiveness
Program Management Methods
Applies program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Japan)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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