ADM Senior Associate Tokyo Job

Position Name: ADM Senior Associate Tokyo Job

ADM Senior Associate Tokyo Job Qualifications:

• Strong understanding and Hands-on Experience in SQL, Cloud, Knowledge on Inventory Management and Order Fulfilment.
• Have good knowledge on Retail Store support process.
• Should involve in Incident & Service Request Management, Problem Management, Root Cause Analysis.
• Service now & ITIL process Knowledge is required.
• Should participate actively in team meetings discussions and be proactive in communication.
• Excellent written and verbal communication skills.
• Technical POC for Japan Region
• Strong understanding of Retail production support activities - Incident Management, Service Request, Problem Management is mandatory
• Experience in Customer Facing role is mandatory.
• Should be able to lead 5+ member team from remote location and co-ordinate the work between customers and offshore resources. Prioritize issues raised and resolve it accordingly.
• Coordinate escalation and resolution of major service issues.
• Should have experience working on onsite/ offshore model and should communicate efficiently across the team

Skills and experience (Mandatory):

• Essential Skills: SQL, Cloud knowledge, Production Support experience, Retails Store Support exposure, Aptos POS

• Nice to Have: .Net, SSRS, SSIS

Japanese language: Business level japanese and english required

Holidays & Benefits

• Insurances
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Company Description:

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

[Passive smoking measures]
Indoor smoking
Designated smoking area

. Skillset Required: SQL, Cloud, Store support , ITIL process, Technical POC , Production Support , Aptos POS, .Net, SSRS, SSIS, Japanese JLPT N2, English 2