Who we are looking for
In this role, you will work with State Street teams from around the globe to support premier investment
management clients. You will have immediate responsibility to oversee all day-to-day transactional
responsibilities in a fast-paced, flexible and exciting environment.
Why this role is important to us
This is a varied position with a senior level of responsibility within the Transaction Management team, within
Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all
internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and
reporting of trade instructions from clients. The team is also responsible for processing directed lending
instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both
internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve
matters to manager for best resolution solution.
What you will be responsible for
you will
Provide a high standard of support to both internal or external clients
Embrace State Street’s “corporate values” and support a work environment reflective of those values
Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
Be a strong team player and demonstrate dedication to group and company goals
Demonstrate professional maturity and effective time management
Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
Ensure all transactions are processed on a daily basis
Participate in semi-annual broker review meetings
Facilitate new market initiatives setup
Contribute to team initiatives around audit, risk management
Complete special tasks and projects assigned by the supervisor or manager.
What we value
These skills will help you succeed in this role
Excellent attention to detail
Must be responsible and take ownership to the job which is allocated
Must be organized and able to multi-task often working to tight deadlines.
Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
Must be pro-active and be a problem solver
Must be highly professional interacting with several departments within the company
Must be flexible often dealing with ad-hoc queries from clients.
Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
A team player
Education & Preferred Qualifications
BS/BA degree preferred.
Minimum of Associates degree and 3-5 years of prior business experience.
Understanding of the Investment Management industry, with a minimum 3 years industry experience
Understanding of Investment Manager Operations, particularly around processes and key deliverables
Proven ability to communicate in a clear, concise and professional manner
Strong time management skills with the ability to prioritise under pressure
Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.
Japanese skill is a plus
Team leading experience is a plus
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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