Analyst, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

What an Analyst, Tech Solutions does at Visa:

Analyst, Technical Solutions in CyberSource is the technical liaison for CyberSource’s Premier Enterprise clients. We are currently looking for an Analyst to manage the relationships with our highest value partners and merchants in Japan. This individual will be responsible for engaging our partners/merchants on new products, requirements, and issue management. The individual will have a vital role in ensuring that our partners’/merchants’ integrations are functioning optimally. The candidate will foster relationships with our valued partners/merchants and will play a key primary role during business reviews, training, and presentations.

Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions from merchants/partners.
Manage merchant escalations until the issues have been resolved.
Manage new merchant implementations and provide consultative payment guidance.
Educate merchants on how new CyberSource products and functionalities may contribute to their business models.
Monitor accounts to ensure optimal transaction performance.
Advocate product enhancement requests with our cross-functional teams.
Lead product trainings and perform merchant business reviews as needed.
Build deep product knowledge in CyberSource products and services.
Partner with Sales to build relationships with technical and business contacts across merchant account portfolio.
Engage merchants in face to face meetings
Occasional travel may be required ( about 10% travel)
Provide technical support and account management of top tier Visa/CyberSource accounts in Japan
Manage new accounts in the pipeline

Why this is important to Visa

Analyst, Technical Solution are central operators to Acceptance business teams across many Asia Pacific market teams and clients. To be successful as a Analyst , Tech Solution, you will need to become a subject matter expert, a great coordinator of programs and thrive in a very strong teamworking culture. Your ability to support the Acceptance services will directly impact our clients trust in our brand and technology in the payment industry and money movement ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What do you need

A track record of a strong customer focus. 3+ years of experience in a Customer Support/Account Management role is strongly preferred.
Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML).
Card-not-present, Card Present and risk mitigation methodology experiences are strongly preferred.
Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues.
Excellent written and verbal communication skills in both Japanese and English
Experience in working with cross-functional/cross-department teams.
Experience in project management is preferred.
A self starter with strong organization skills and resolution management.

What will also help

3+ years of payment industry experience
Experience in Card-not-present/Card-present and risk mitigation methodology
Experience working with cross-functional/cross-department teams
Experience in project management
Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.