Application Support Specialist

POSITION OVERVIEW:

We are seeking an experienced Application Support Specialist (Post-Trade) to join a leading Global leading financial institution in Singapore. Take ownership of managing incidents, problems, and changes for vital trading applications in the banking and finance sector. Lead incident responses, analyze system logs, and ensure smooth post-trade flows. Build strong relationships with senior managers and technical teams, while driving automation for greater efficiency. Thrive in a fast-paced, high-pressure environment as a Level 2 Application Support Specialist.

WHAT YOU’LL DO

Job Description:

Incident, Problem and Change management for trading application support in banking/finance industry
Willing and able to lead Incidents as they occur.
Analyzing logs using common UNIX syntax and other systems/tools
Executing commands to trace order and trade flows and perform reconciliations on post trade processing systems and flows.
Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.
Assist with automating processes to achieve efficiency and streamlined trade support.
Client Orientation / Client Service Orientation: Service clients and motivation to ensure that others need are met.

REQUIRED SKILLS

Min 6-8 years’ applicationsupport experience in post trade environment, especially Markets
Core production management experience i.e. ITIL concepts for incident management and problem management
OS: Linux and Windows
RDBMS: Oracle SQL / Microsoft SQL
Scripting language: Python / Perl
Good communication skills owing to the interactions with Ops stakeholders
Customer focused, flexible mindset, alert and ready for evolving priorities
Knowledge of Asia markets & market practices
Advanced Microsoft Office suite knowledge and experience
Able to work under pressure in time sensitive markets environment
Open to shift coverage patterns for early and late APAC coverage with on-call support. There is no night shift

DESIREABLE SKILLS

Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be desirable for application support
Ability to generate new ideas and possibilities and be creative in coming up with solutions for the business.
Automation mindset to achieve operational excellence and effectiveness.
Good Knowledge of infrastructure systems, platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
Familiar with UNIX shell scripts (such as Bash, C Shell)
Experience in managing small to medium scale projects across the production support landscape is an advantage.
ITIL fundamentals
Good understanding of capacity assessment and management
Strong analytical, problem solving and troubleshooting skills.
Strong desire & willingness to learn.
Ability to communicate effectively (verbal & written) both complex technical and business problems across a range of audiences especially during crisis situations.
Flexibility: The capacity to adapt approach in light of shifting priorities or changing conditions
Willingness to work as member of a team.
Strong organizational skills (with an ability to multitask)
Team player as well as being able to work independently, ability and experience in leading a team would be an advantage.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit.

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