Applications Administrator II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Essential Functions:

Troubleshoots, diagnoses and resolves application-specific support issues.
Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.
Writes scripts to ensure appropriate deployment of applications and / or patches
Develops methods for testing applications post deployment
Executes change requests and qualifications.
Liaises with other internal groups and vendors.
Liaises with business groups to determine long-term issue resolution.
Makes recommendations to improve existing processes and methods to sustain systems performance.

Job Complexity:

Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Job Knowledge:

Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Supervision Received:

Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Exercises judgment within defined procedures and practices to determine appropriate action.

Business Relationships:

Contacts are primarily internal to the company with infrequent external customer / vendor contact on routine matters. Builds productive internal / external working relationships.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

General understanding of server administration and architecture (Windows Server). Ex. navigating directory structures, understanding Windows services, and troubleshooting using the Windows event viewer
Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages
Support knowledge of the applications/technology being supported
Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
Self-motivated with the initiative to see issue resolution through to completion
Business focused approach with strong interpersonal skills
Positive attitude with a commitment to a high quality of work
Demonstrated competency to learn new technical skill

勤務概要

アプリケーション管理者は、セキュリティ、設定、検証、デプロイメントを含む企業アプリケーションの実装、保守、サポートを担当します。リリース管理、問題のトラブルシューティング、アプリケーションドキュメントの管理、アクセス管理などが含まれます。

勤務責任

システム/アプリケーションの評価と監査
システムのIT担当者として、システムデプロイメント、コンフィギュレーション、設計、ビジネスグループとユーザーのためのサブジェクトマターエキスパート、システムコンフィギュレーションスタンダードとドキュメンテーションを確立する
システムチェンジリクエストと変更要求と資格認定を実行する
確立されたチェンジマネジメントポリシーと手順に従うことを含め、変更要求を入力し、監視する
社内IT、ビジネスチーム、ベンダーと協力し、アプリケーションのリリース、リリース管理、バックエンドプロセス管理を行う
手順書に従い、指示されたアプリケーションドキュメンテーションを作成し、維持する
コミュニケーションスキルを活かし、グローバル組織内のあらゆるレベルのITチームメンバーおよびビジネスメンバーとの接点を持つことができる