Assistant Credit Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role

Maintain proper credit procedures in the hotel in accordance with local and corporate policies and procedures. Control and monitor prompt and accurate billing and collection of all accounts receivable items in order to maintain the lowest possible outstanding accounts at all times.

What you will do

• Maintain harmonious and professional relationship with all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Supervise, train and motivate AR Team to thoroughly understand all of their duties and responsibilities.
• Take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with AR staff as required.
• Conduct training sessions for the Operations Staff on credit policies and procedures.
• Assist in other areas of the accounting office as needed.
• Support Internal and External Audit.
• Assist with the development of the Finance Department staff to aid the future growth of the company.

• Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
• Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
• Ensure prompt and accurate billing for all accounts and timely collection follow-up.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
• Develop and maintain relationships with regular clients to foster communication and assist in collection.
• Prepare and conduct a monthly credit meeting.
• File documents and reports.
• Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.
• Support the AR team to ensure timely and accurate presentations of bills.

• Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
• Recommend improvements in the operation of Accounts Receivable / Credit functions to the Assistant Director of Finance / Director of Finance.
• Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager, Assistant Director of Finance and Director of Finance if not resolved.
• Investigate all requests for billing as the final authority over credit approval and individual guest inquiries.
• Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines.
• Ensure to accrue Travel Agency commission / Credit Card commission accurately.
• Process and post all charges and payments to City Ledger Accounts daily.
• Write off or adjust uncollectible accounts after approval by the Director of Finance or Assistant Director of Finance and the General Manager according to established corporate guidelines.

What you bring

• Require a working technical knowledge of generally accepted accounting principles. Working knowledge is generally learned on-the-job or through a series of professional certifications.
• Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software. Sun and Opera Systems knowledge would be ideal and greatly valued.
• Ability to read, write and speak English / Japanese.
• Credit Card Portal
• Home Office Billing Database.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals
• Social insurance

• Define contribution benefit

• Yearly health checks up

Schedule & Hours:

• 40 working hours per week.

• 10 days off every month except February （9 days）