Our tech service client is hiring an experienced Bilingual Service Manager! Great mid-career /associate, senior job opportunity// Full-time permanent job!
[Client] A Global Indian ICT Service Company based in Tokyo
[Nature of Job] Client-facing service delivery/ CSM role
[Company Size] Mid Size (~500 employees), more than 20 years in business in Japan
[Employent Type] Permanent/ Full Time
[Salary Range] 8 - 12 million JPY yearly (annual salary package, bonus/ incentive inclusive). Depending on experience and skill. It can be stretched
[Work Location] Hybrid work is planned for this job (the situation may change in the future). Walk-in distance from the nearest station. Central Tokyo (Akasaka and/or client office in other central Tokyo area) location
[Work Hours] 8 hours per day (9AM - 6PM with 1 hour break, it may shift slightly)
[Team Structure] Local /international client and business team
[Eligibility] Relevant work experience, bilingual (native or near native level in Japanese, and business level English). Applicants need to be able to work full time as an engineer in Japan at the time of application
[Key Features] Mid-career, full-time, engineer job, high salary, growth industry
[Special Benefits] Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option. Annual appraisal, health check
[How to Apply] From the site, or contact us ([email protected]) with the reference number L54WY7R3
[Job Description] *information is subject to change, non-exhaustive
General Job Description and Experience Needed:
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Major Responsibilities
Functional Performance:
Relationship Management
Operational / Performance Management
ADHOC
Additional Details
Minimum Bachelor's or equivalent degree
Preferred ITIL V3/v4 certificationCISCO CSM
Japanese (native level), English (Verbal and Written)
MS Suite, Power Point, Excel, Outlook, Word, Teams
2-3 years of related service management experience
Strong organizational, presentation, and problem-solving skills
Business and Financial acumen
Ability to communicate with multiple levels of leadership
Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
Telecommunications knowledge/experience preferred
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