Business Analyst - Digital Science　※第二新卒歓迎

Work Schedule

Environmental Conditions

Job Description

ポジション：ビジネスアナリスト

About Us

サーモフィッシャーサイエンティフィック　インコーポレイテッドについて

米国マサチューセッツ州ウォルサムに本社を置き、世界中に125,000人の従業員を擁しています。総売上高は440億ドル、研究開発費は15億ドルに及び、Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services、Patheon、PPDブランドは、世界のさまざまな分野の基礎・応用研修、製品開発、品質管理・保証、安全保障から医療、製薬・バイオ医薬に至るお客様に広く浸透しています。

Essential Duties and Responsibilities

【デジタルサイエンスソリューション導入全般】

デジタルサイエンスソリューションのコンサルタントとして、化学・医薬など先端技術を事業とするお客様向けラボラトリーソリューションの導入及び運用のコンサルティングを行い、専門性を磨くことができます。

Job Description

業務内容

• 要件定義：法人のお客様向けにソリューションパッケージの仕様を説明し、ユーザからビジネス要件をヒアリングし、システム実装要件の収集・分析・定義・提案・ドキュメンテーションを行います
• プロジェクトマネジメント：プロジェクトマネージャーと協力して、プロジェクト計画を立て、プロジェクトの完遂を支援します
• テクニカルサポート：プロジェクトマネージャー、実装チーム、お客様とコミュニケーションを行い、実装内容がビジネス要件とアラインするように設計・開発・テストなど工程をレビューし、実装における各種課題解決を支援します
• ソシューション導入業務において、プロセス改善・コンプライアンス強化等内部の改善改革に積極的に参加し、貢献します
• カスタマーエンゲージメントにおいて、計画・リソーシング・管理・トラッキング・報告あらゆる面で提案を行います
• 実装チームとお客様のコミュニケーションを支援し、必要に応じて内部・外部向けにプレゼンテーションを行います。
• ベストプラクティスとなるソシューション構築に貢献します。
• 必要に応じて内部・外部の会議に参加します。国内外に出張する場合があります。

<必須条件>

• 大学もしくは大学院卒
• ３～５年関連ソフトウェア導入の各種関連業務（ビジネスアナリシス、テクノロジーコンサルティング、設計、開発、移行、切替、プロジェクトマネジメント等）に携わる経験
• エンタープライズソリューションソフトウェアの要件定義、ドキュメンテーション(ビジネスフロー、システムフロー、要件定義書等)経験
• 社内外、国内外、グローバルかつ部門間・会社間を渡って、日英語圏の様々なステークホルダーと協業し、プロジェクトを進行する経験
• ソフトウェアライフサイクル、品質管理、ITプロセスを理解し、バリデーション対象となるシステムのデリバリーができる
• 一貫性・信頼性がある高度なコミュニケーション能力
• 問題分析、解決に導くコンサルティング手法と能力を持つ
• 当事者意識をもって、安全性、コンプライアンス、高品質、およびサイバーセキュリティを遵守する
• 日本語ネイティブレベル
• 英語ビジネスレベル

<あると好ましい経験>

• 大学もしくは大学院情報学科、エンジニアリング学科、ライフサイエンス学科部系卒
• ライフサイエンスやラボラトリー業務向けのエンタープライズソリューションソフトウェアの要件定義、ドキュメンテーション(ビジネスフロー、システムフロー、要件定義書等)経験
• 関連テクノロジー（LIMS、LES、ELN、SDMS）の知識を持ち、システムデモ・プレゼンテーションをお客様向けに実施する能力・経験
• 英語流暢レベル

ポジションの魅力

• 通常はリモートワーク、出勤時間がセーブでき、ワークライフバランスが実現しやすい職場環境
• 欧米アジア等グローバルチームとの協業・コミュニケーションが頻繫に行われるため、英語力が飛躍的に向上できる
• 定型作業に拘らず、イノベーションや日々の改善施策を重視し、常に新しいことをチャレンジするオフィス文化がある

“What I do at Thermo Fisher Scientific extends outward—to my coworkers, to the scientific community and to people around the world who benefit from our innovative thinking and advanced technology.” - Thermo Fisher Scientific Employee

Job Title: Business Analyst
When you join us at Thermo Fisher Scientific, you’ll be part of a hard-working team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers work — providing them with unmatched capabilities for digital science execution, commerce, and services and to drive efficiency and ultimately power science.

How will you make an impact?
Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for our scientific customers to generate value in their research, development, and manufacturing lab operations through digitalization.
The Business Analyst will play a key role in the successful implementation and optimization of Digital Science software and solutions. You will work closely with customers from various functions across R&D, preclinical, manufacturing, including laboratory operations, IT, quality assurance, and regulatory compliance, to gather and analyze business requirements, define system specifications, and ensure the effective utilization of the Digital Science software to meet the organization's needs.
The Business Analyst, working with Services Managers, Consultants, Project Managers, and our Digital Transformation teams in Global Services, work to ensure Digital Science products are fit for purpose and deliver business value to our customers.

Essential Duties and Responsibilities:
Strategic:

• Trusted advisor to our customers, account managers, services leaders, project managers, and delivery teams.
• Maintain and assume accountability for a culture of high customer service.
• Effectively contribute to the digitalization of our customer’s environments through successful work delivery.
• Work with broader organization to achieve business objectives, expand multi-functional client engagements.
• Effectively share knowledge to strengthen and improve the capabilities of the global services team.
• Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations.
• Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio.

Operational:

• Collaborate with customers to gather business requirements and translate them into information system requirements.
• Analyze information systems to identify areas for improvement and make recommendations for changes or updates.
• Work with project managers to create project plans, manage timelines, and ensure projects are completed on time and within budget.
• Develop and maintain user requirements documents, requirements trace matrix (RTM) documents, and other technical documentation.
• Communicate with customers, project managers, and consultants to ensure everyone is in alignment regarding project requirements.
• Assist with system testing and quality assurance to ensure the system meets business requirements.
• Contribute to improving processes, ensuring compliance, and driving improvements.
• Provide recommendations into planning, resource allocation, management, tracking, and reporting on all aspects of customer engagements.
• Facilitate team and customer meetings effectively; deliver engaging, informative presentations both to internal and external audiences.
• Contribute to building solutions consulting competency and practices.
• Travel, as needed, for internal and customer meetings.

Culture:

• In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions.

Business Partnership:

• Working collaboratively with Digital Science and broader Thermo Fisher colleagues to build and sustain a culture of delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical thinking, and managing complexity.

Knowledge, Skills, and Abilities

• Experience collecting, synthesizing, and documenting requirements for enterprise software solutions, preferably in life
• and laboratory sciences.
• Experience creating User Requirements Specifications, Requirements Traces Matrix, user stories, and flow diagrams.
• Broad knowledge of relevant technologies (LIMS, LES, ELN, SDMS) and implications in the delivery of scientific solutions, and the ability to demonstrate the same to deliver impactful solutions to meet business requirements.
• Proven experience delivering in a matrix, global environment, across internal and external resources.
• Understanding of SDLC, Quality and IT processes in the context of delivering and supporting validated systems.
• Excellent communication and interpersonal skills, integrity, and credibility.
• Results focused, with a demonstrated track record of getting things done.
• Attention to detail and a concern for quality.
• Excellent analytical and problem-solving capabilities.
• Collaborative, initiates and facilitates communications and relevant information sharing, and works with different
• functions to achieve the best outcomes.
• Flexibility in work schedule to accommodate communications with global team.
• Able to innovate and bring ideas forward and advance issues and risks in a positive way.

Minimum Education and Experience Requirements

• Bachelor’s or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
• At least 3-5 years of relevant experience in software technical and business analysis with medium and large customers in various roles such as business analyst, consultant, or implementation lead for enterprise solutions in the laboratory sciences industry, specifically, developing and deploying solutions catering to one or more areas of discovery, research, development, or manufacturing.
• Proven success as a key participant, lead, or manager of technology consulting engagements.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or
the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including
Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Apply today: http://jobs.thermofisher.com