Business Analyst / Solution Designer

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

The Role

Overview:

*Need Solution designer, Business Analyst with telecom domain experience.

*Should have handson in Lead to Cash journey - Processes and Systems for Cellular Mobile service for Enterprise or End to End VPN service for Enterprise, Non-Terrestrial Network, Cloud PBX

*Should have solid understanding on different Service Fulfilment journey metrics.

*Should have solid understanding of different OSS applications that support Lead to Cash journey.

*Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects.

*Exposure to deriving insights using data, identify improvements in the journey/processes, propose solutions on the identified improvement areas and provide consulting service to the telecom service providers is desirable.

Ideal Profile

Roles and Responsibilities:

*Following Network OSS applications knowledge is mandatory - Inventory management (Service inventory/Physical inventory), Provisioning & Activation Syetem, Element Management System, Network performance management (monitoring, collecting data, reporting), Order orchestration. Knowledge on Network Monitoring System, Test & Diagnostics application, Incident and Change management system is desirable.

*ServiceNow TNI module is mandatory (Telecom Network Inventory).

*Knowledge on Telecom Access/Backhaul network, different network topologies, different network nodes for 5G Mobile service or VPN services or Non-Terrestrial Network or Cloud PBX is mandatory.

*Knowledge on CRM/BPM systems is optional. Knowledge on Salesforce, ServiceNow is optional.

*Ability to use telecoms, IT and enterprise architecture best practice methodologies, processes, functions, and data maps.

*Technical specialist skills in software design and implementations, with experience of cloud and on-premises systems architecture

*Requirements gathering for creating OSS service and solution design; Accountable for ensuring project delivery of multi-domain OSS solutions.

*Ability to define and articulate complex architectures to non-technical stakeholders.

*Produce and support the production of High Level Designs, Low Level Designs, test plans, Deployment Guidelines and TTO`s.

*Work in cross-functional delivery teams including partners and vendors to support delivery throughout the delivery lifecycle and ensure solutions are delivered into production on time and meet the operational acceptance criteria.

*Work closely with Network Design, Systems Development, Testing team, E2E Solution Architects, Operations teams.

*Knowledge on APIs, Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, REST/Webservices, JSON, Postman, Agile Development is needed.

*Functional Domains: Advanced knowledge in atleast one listed below: Network Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, OTT domain knowledge is a plus.

*Ensure the delivery of the solutions conforms to contractual outcomes and timescales.

*Support the Programme and Project Manager in project planning, risk and issue management and the budgeting process.

*Experience in working in Service Fulfilment related proposals.

*Performed the role of team lead (leading a team of atleast 4 members) is desirable.

What's on Offer?