Business Operation Support - Strategic Sales Department, Travel & Mobility Business(C&M)

Job Description:

Business Overview

Rakuten Group's basic management philosophy is to empower people and society through innovation. The Group offers more than 70 diverse services, including Rakuten Ichiba, an Internet shopping mall; e-commerce services such as Rakuten Travel, a travel booking site; financial services such as Rakuten Bank; mobile communications; and professional sports.

Business

In the Commerce & Marketing Company, the Travel & Mobility Business operates one of Japan's largest travel reservation sites for hotels, inns, car rentals, and other travel-related services.

Department Overview

The Travel & Mobility business contributes to society by realizing the following vision and mission.

- Vision : The leading travel company in Asia

- Mission : To provide Quality Experience. To be the best platform where partners can shine

Working with internal and external partners, you will develop the following skills.

- Growth Opportunities: Gain an understanding of the overall business process and develop a broad range of skills through your work

- Problem-solving skills: Improve your problem-solving and analytical skills by improving business processes

- Career path: Various career paths are open to you in the future, such as project manager or business analyst

Position:

Position Details

Business operation support for domestic partners.

Job Details

Provide support for the business operations of the partner companies in Japan, including the setting up of system integration with partners using internal and external communication tools, and responding to inquiries.

Project support: Manage project progress, adjust schedules, and communicate with related parties.

Business Process Optimization: Review work flow and propose improvements to support efficient operations.

Documentation: Create and update various manuals and guidelines.

Other support tasks: Performs other support tasks as needed.

Work Environment

5 members(3 male 2 female)

Mandatory Qualifications:

- Experience in MS Office (Word, Excel, Powerpoint) operation.

- Experience in setting up and executing manuals accurately and without delay.

- Ability to communicate smoothly with stakeholders.

- Problem-solving skills.

- Logical thinking and ability to multitask.

Desired Qualifications:

- Knowledge in API and support experience.

- Experience in Travel Industry.

- Experience in customer support.

- Python or any programming language.

Others Information:

Additional information on Location

Futakotamagawa

Additional information on English Qualification

TOEIC score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.

If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

#business #customersupport #commerce #RakutenTravel

Languages:

Japanese (Overall)