Business Support Coordinator, Japan

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Grow and diversify your career with one of the world’s leading airlines.
Play a pivotal role in supporting the Regional GM Japan & Korea with commercial administration, projects, and daily operations.
Permanent role based in our Tokyo office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

As a Business Support Coordinator, Japan at Qantas, you'll play a pivotal role in providing the highest level of administrative support to the Regional General Manager Japan and the regional hub to ensure key business objectives are met. In addition, you will also get involved in key projects and initiatives.

This role offers a unique opportunity to contribute to the success of one of the world's leading airlines while working in a dynamic and fast-paced environment. If you're passionate about delivering a consistent and exceptional level of service, demonstrating a high level of professionalism, ability to analyse, evaluate and use judgement to solve problems and present information to Senior Leaders, have superior verbal and written communications skills and a solutions-focused approach we invite you to join our team at Qantas and make a difference in the world of aviation.

In this role you will be responsible to:

Manage office tasks to ensure 100% completion and stakeholder satisfaction.
Coordinate regional commercial initiatives and stakeholder engagement.
Maintain office resources, schedule travel, reconcile invoices, and generate reports.
Process invoices, track budgets, and implement process improvements for efficiency.
Support HR tasks, including onboarding, Workday processes, and employee engagement.
Plan corporate events and drive engagement initiatives.
Build strong internal and external relationships, including with government bodies.
Draft executive reports and deliver insightful analysis for senior management.
Lead sales activity analysis, providing data insights to optimize revenue.
Ensure compliance with safety standards and proactively manage risks

Key Selection Criteria:

Minimum of 3 years’ experience, preferably in the aviation industry (advantageous).
Tertiary qualifications: Bachelor's degree or Diploma in Business or related studies.
Demonstrated commitment to exceptional customer service.
Strong understanding of customer impact on product decisions.
Operational knowledge of work processes and systems within commercial teams.
Proactive, able to achieve outcomes independently.
Exceptional communication skills to support Qantas stakeholder integration.
Excellent verbal and written communication skills in both Japanese and English.
Experience in dynamic, fast-paced team environments.
Ability to think clearly, creatively, and work effectively under pressure.
Flexible approach to work and responsibilities.
Proven project management experience with prioritization and time management skills.
Proficiency in Microsoft Office (Excel, PowerPoint, Word); Power BI experience is desirable.

Why Qantas

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We have flexible leave options: Make use of leave and flexible working opportunities
We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Social/health insurance coverage
We are a diverse team: Join a fun group of people that are knowledgeable, experienced and high achieving

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close: Friday 27th December 2024

* Please submit your resume in both Japanese and English, including a photo attachment *

Please note: applications will only be considered for candidates who have the right to work in Japan without restriction or sponsorship.

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