Client Relationship Manager

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for a bright, motivated, and hardworking Relationship Manager (RM) to work within an existing portfolio of Education Clients to build strong client relationships, drive revenue through marketing, training and integration of Flywire solutions. The RM reporting directly to the Director of Relationship Management JAPAC, will work closely with the in country Sales and RM teams, Consultants and Client Success Specialists to execute strategies designed to increase payer growth, uncover new business, increase revenue, provide accurate issue resolution and assure clients and their payers have the best payment experience and support in the industry.

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. 


• Create and maintain strategic account plans for each client and groups of clients to maximize utilization, growth and revenue. 


• Align Onboarding, Marketing, Training, Consultancy and support activities with client objectives to maximize growth and deliver additional revenue through up-sell and value-added services


• Partner with the Solutions team to ensure technical projects are delivering client outcomes


• Become a trusted adviser to your portfolio accounts, enabling an environment where best practices and innovative products will be adopted to drive both revenue and Client satisfaction


• Manage and support with commercial activities - Internal Reporting, Contract renewals, pricing negotiations and new product expansion. 


• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations. 

Qualifications

Here’s What We’re Looking For:

• 3+ years of relationship management, account management or sales experience


• A background working in education and/or fintech (preferred)


• Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely or in person and meet the specific customer needs with effective solutions


• Ability to speak to the technical aspects of a solution


• Strong communication skills in both Japanese and English (written and oral)


• The ability to handle multiple initiatives simultaneously 


• Familiarity with CRM applications. Salesforce preferred


• Ability to professionally handle client issues and implement effective resolution

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units


• Employee Stock Purchase Plan (ESPP)


• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)


• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media


• Dynamic & Global Team (we have been collaborating virtually for years!)


• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates


• Be a meaningful part in our success - every FlyMate makes an impact


• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and


• Digital Disconnect Days!


• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.