Sr. Cloud Service Manager

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Position Summary:

The Manager will be responsible for leading the EDI (Electronic Data Interchage) solution implementation post go-live in Japan Professional Services. This includes working closely with Sales to manage new customer implementations.

Job responsibilities:

Solutions Management: Customer engagements/service delivery management for all attional EDI-related implementation post go-live.
Technical Management: technical implementations and program management of trading partners/van migrations to EDI services.
Resource Management: Resource management of solution implementation team.

Drive successful delivery by ensuring that:
- Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations;
- Each delivery team has the right mix of resources, expertise and competencies; and
- Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction.

Desired Skills:

Experience/Technical Skills

Leadership/managerial experience in professional services/consulting/technical account manager (at least 3 years)
Experience implementing solutions B2B ERP for customers
Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
Strong team player; ability to partner with sales and other cross-functional organizations
off-shoring experience and Managed Services/On-Demand/Saas are strong plus

Managerial/Leadership Skills

Current experience managing a team, enabling effective strategies that attract, mentor, train and retain staff.
Pro-actively trouble-shooting issues and managing customer expectations.
A pro-active, change-agent reputation.

Education:

A Bachelor’s Degree.
A graduate degree is preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.