JOB SUMMARY
＊＊Must have Japanese citizenship or be an eligible work permit holder in Japan.
Provides support to The Club by leading day-to-day operations. Responsibilities include addressing and responding to member concerns, attending member social events, creating weekly newsletters, assisting with website maintenance, and handling member billing as needed.
クラブの日常業務を主導し、サポートを提供します。具体的な業務には、会員からの懸念に対応すること、会員向けの社交イベントに参加すること、週刊ニュースレターの作成、ウェブサイトのメンテナンスの補助、必要に応じた会員の請求処理が含まれます。
Key Responsibilities:
- Use of the hotel system OPERA is a must.
- Restaurant experience required.
- Excellent communication skills required.
- Business-level English proficiency required.
- Experience as a Supervisor or Assistant Manager in a hotel.
- Control food presentation during breakfast, daytime snacks, and cocktail time.
- Create Club forecasts and order food accordingly.
- VIP handling and managing guest complaints.
- Oversee and control staff performance.
- Conduct staff training sessions.
- Review guest feedback and develop action plans for improvement.
- Support the Club Lounge Manager in daily operations.
This position requires a proactive approach to guest satisfaction, operational efficiency, and teamwork while upholding the highest standards of hospitality.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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