Content Operations Manager

Responsibilities

• Supporting the Content Solutions Manager_ SENAP, overseeing the organization of E2E workflow and personnel schedules in the most efficient manner relative to cost, time, and accuracy; providing prioritization guidance of workload assignments.
• Manage team members' performance including one-on-ones, quarterly check-ins, and annual review. Reward/provide feedback and coach/counsel staff.
• Maintain workload requirements and inform manager and staff of changes to deadlines.
• Ensuring high standards of metadata accuracy and consistency within the content database.
• Implementing and maintaining quality assurance processes.
• Resolve and direct linear/nonlinear discrepancies reported by clients.
• Devise and implement ideas and procedures to improve quality and productivity.
• Collaborate with the entire content team to build resources, establish processes, and define research best practices.
• Liaising with other departments or clients regarding metadata needs.
• As metadata coverage expectations expand, identify areas for efficiency gains in metadata production and implement new tools or methodologies to enhance productivity based on deep understanding of metadata standards and best practices.
• Setting goals and KPIs for the teams in Content Solutions.
• Aligning team objectives with broader organizational goals.
• Execute integration & project activities based on the manager's direction.
• Coordinate training for new staff members or refresh the skill sets of the ingest team.
• Maintain the content ingest operations knowledge database ensuring that all Content Solutions documentation is kept up to date and that any changes to software, process, or standards are documented.
• Facilitating professional development opportunities to develop careers.
• Perform Ingest/Enrichment tasks when required.

Requirements and Skills

• Candidate must be proficient in reading/understanding/writing in Japanese and English.
• 3+ years of team management work experience.
• Experience in working with global stakeholders and clients.
• Ready to work in a 24/7 operation, including evening, night and weekend shifts.
• Proven record of delivering quality results on time.
• Uses logic to analyze data and capability to draw conclusions and communicate or provide advice or consultation to people managers and process owners.
• The ability to communicate clearly, concisely and effectively both verbally and in written communication.
• Maintain composure and respond appropriately in stressful or crisis situations.
• Ability to effectively build consensus within the team and among disparate stakeholders.
• Capability to evaluate process performance within an organization and to make recommendations for improvements.
• The role is remote, so you must manage and operate the seamless ingest workflow without any issues on a daily basis. Please note that you need to join onsite meetings on a regular basis or if/whenever necessary.

ABOUT THE TEAMGracenote, a Nielsen company, provides music, video, and sports content along with technologies to the world's hottest entertainment products and brands,which is also a global standard for music and video recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of more than 200 million tracks, TV listings for 85+ countries and statistics from 4,500 sport leagues and competitions.
ABOUT NIELSEN As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
This role is with Gracenote, which is a part of a Nielsen Company. Gracenote is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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