CRM Manager - Luxury Fashion

This role's key purpose is to drive the Client Engagement performance in Japan, for both client retention, re-activation and acquisition objectives. This role will act as regional coordinator of resources and key stake holders.
Client Details
A major luxury house that is renowned globally for its legacy and designs. Working at this company may open up many opportunities in the future for career growth.
Description
* Champion clienteling behaviors and ways of working to drive a client centric business.
* Define regional targets for individual stores.
* Work with retail network on strategy and execution of customer plans to reach top client growth objectives.
* Plan and execute in store and out of store local experiences with the goal to retain top clients and increase loyalty with the brand.
* In partnership with Training, define a holistic Client Engagement training plan, looking at on-boarding, ongoing support and ad hoc training.
Profile
* Extensive experience in Client Engagement in the luxury industry (RTW, LG, Jewelry).
* Experience in hosting clients in a Luxury environment.
* Strong CRM skills.
* Native level Japanese and Business level English.
Job Offer
* Opportunity to use English in an international environment.
* Career growth opportunities.
* Chance to work with one of the biggest names in the industry.
* Summer Fridays are half-day off.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.