Customer Project Manager

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The Customer Project Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading, and controlling program activities. The Customer Project Manager performs a wide range of duties including some or all of the following:

· Manages the delivery of Nokia products and / or services per the defined scope of customer contract.

· Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.

· Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

· Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.

· Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.

· Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.

· Ensures project contract management process is initiated and executed.

· Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements.

· Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.

· Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.

· Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.

· Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

· Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls, and reports KPIs defined in customer contract.

· Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.

· Conducts thorough risk management for all project risks and opportunities.

· Seeks to define new opportunities to expand and renew contracts with the customer.

· Leads the project team and may perform some line manager responsibilities.

· Completes the project closure and / or handover as required.

· Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

· Experience in IT or telecom is required, with at least 5 years’ experience as PM delivering to an external end-customer in the Telco Operator domain

· Experience with profit and loss management of complex projects

· Experience in delivering cloud project

· Understanding of both waterfall and Agile delivery methodologies, as well as DevOps solution delivery

· The ability to build strong relationships internally and externally\Extremely focused, disciplined, and professionally persistent.

· Exceptional organizational, interpersonal, presentation, and communication skills – both verbal and written.

· Fluent in both English and Japanese

· Furthermore, formal project management certification e.g. PMP, PgMP or Prince2 is highly desired and knowledge of mobile networks (5G, 4G), vEPC and Cloud based solutions is a plus

It would be nice if you also had:

· 7+ years of proven hands-on experience with Telecom projects from an E2E perspective.

· Strong 5G Core knowledge Strong SDM, IMS knowledge

· Telecom fixed/landline experience

· Proven experience in customer requirements analysis, project planning, solution design, software design, development, and deployment.

· Understands 5G and IMS Architecture from an E2E perspective

· The ability to build strong relationships internally and externally

· Extremely focused, disciplined, and professionally persistent.

· Exceptional organizational, interpersonal, presentation, and communication skills – both verbal and written.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.