Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
What you will do
- Align Com Ops Vision and synchronize CS Organization Mission/Objectives and operationalize CS organization’s goals into tangible operational tasks and assure timely executions in accordance with Customer Service’s KPIs performances in a monthly and quarterly basis.
- Provide quality guidance to support the operations and productivity growth of the team and utilize reporting tools, manage process change, support daily task completion, and perform quality controls.
- Validate the quality, accuracy, and timeliness of responses and actions taken by the team and support Cytiva Japan business and customer needs by building a compliant operations align with relevant laws, regulations, and core values.
- Advocate DBS concept and drive transformative change that support CS operation’s efficiency and improve employee well-being.
- Respond and collaborate to enable change on a timely manner with Global and Regional Com Ops teams and partner with department heads and APAC leaders to develop and maintain development plans for Japan CS organization.
Who you are
- A Bachelor's degree who likes and are interested in biotechnology and life science fields.
- Minimum 7 years of operation experience, knowledge of fulfillment, planning, international trade and operating skills of ERP (Oracle, SAP etc), dealer model business.
- Minimum 3 years experiences of people management
- Japanese (fluent) and English (business level) speaker
- Experience with SFDC, Case management, Anywhare365, etc. is a plus
- High communication skill inside and outside the company.
- Strong problem-solving skills, maintain focus in a demanding environment
- Ability to access the situation calmly and correctly
- Those who can work on meeting with overseas staff and urgent communication correspondence without stress.
- Has experiences on leading projects. (e.g. system implementation, ERP integration)
In the rapidly changing life science market, Business Operations Department builds operations that maximize results for the company and its customers, and procures, sells, and delivers products in line with sales and order forecasts. The team supports ongoing sales and marketing activities for manufacturing and research customers in pharmaceutical companies, contract manufacturing organizations, diagnostics companies, universities and public research institutions.
Customer service team will be divided into different customer segments to provide overall support for inquiries, orders, procurement from overseas manufacturing sites, and deliveries from before to after the customer purchases the product. This time, we are hiring a manager for one of BP sales team supporting customers in Pharma companies. We need a candidate who will be able to understand customer needs, work with sales reps, collaborate with internal stakeholders (Global, APAC and domestic departments), work with team members, lead project management and people management.
Interpersonal Skill, Leadership:
- Make decisions and act with point of view of customer, partner, and leader.
- Actively engage with other departments, respect each other and respect opinions from different perspectives.
- Investigate the root cause of problem and seek out solutions.
- Share experience and knowledge with members and global team stakeholders.
- Propose necessary actions according to changes in markets and customer needs.
- Cooperate with domestic and overseas stakeholders to advance operations.
- Proceed new proposals and improvements regardless of existing processes and rules.
- Make decisions and execute without being afraid of risks instead of waiting for someone to make decisions.
- Actively seek feedback from other members and start improvement activities on your own. Provide Insight to other members around you.
- Learn new things to improving your skills and continue to challenge new things.
- Demonstrated ability to work effectively in a cross-functional, global team environment.
- Ability to communicate effectively in English and Japanese.
- Proven ability to execute, multi-task, and deliver on commitments.
- Ability to energize, develop and build rapport at all levels within the organization.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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