Customer Service Representative (Japan)

Essential Job Functions – Responsibilities

Communicate with customers via phone, fax, and email
Process customer orders for parts and service
Create and distribute quotations of parts and service
Invoice parts and service orders
Track customer calls, complaints, orders, & shipments
Follow up on past due customer orders and manage delivery expectations
Support Field Service Engineers with service visits, spare parts inventory, and quoting
Spare parts inventory management
Update and maintain CRM and ERP database

Education – Experience – Qualifications

High School diploma or equivalent required
Associate’s or Bachelor’s degree preferred
Minimum 1-3 years customer service experience
Must possess a strong customer orientation
Must be extremely detail oriented
Must possess strong time management skills
Excellent interpersonal & communication skills
Computer and Microsoft Office proficiency
English language required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Good level of fitness is required. This position requires frequent sitting, standing, and some walking. Average vision and hearing is sufficient.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The environmental conditions of this job include; working on the computer for extended periods of time, using the telephone, talking to customers, and moderate noise levels.

今すぐ適用する