Customer Success Lead

Customer Success Lead - Japan
Join a leading marketing technology company that specializes in contextual safety and performance for brands and agencies. We are looking for a passionate and results-driven Customer Success Lead to enhance video marketing initiatives across YouTube and emerging channels.
Key Responsibilities:
1 Drive Sales Growth:
* Build and lead a strong support team in Japan and Korea.
* Develop sales strategies to expand the client base and effectively pitch our full product suite.
* Identify new business opportunities and foster relationships with existing clients.
* Present tailored media solutions that align with client goals.
* Account Management & Client Retention:
* Cultivate long-term client relationships, ensuring retention and upselling opportunities.
* Collaborate with internal teams to optimize campaign performance.
* Act as the main contact for clients, addressing inquiries and managing expectations.
* Cross-Functional Collaboration:
* Work with Ad Operations, Sales, and Campaign Management to ensure seamless execution.
* Keep internal teams informed of client requirements and industry trends.
* Campaign Optimization:
* Oversee timely campaign execution, analyzing performance and ROI for optimization.
* Collaborate with Media Buying to ensure clear campaign briefs and KPIs.
* Product Knowledge & Market Expertise:
* Stay updated on industry trends and platform updates to keep clients informed.
* Present new product developments to agencies.
Success Metrics:
* Achieve sales targets and maintain high client satisfaction.
* Ensure effective campaign performance and account expansion.
Requirements:
* 4-5 years in sales, account management, or business development within AdTech or digital media.
* Proven success in meeting sales quotas and driving growth.
* Proficiency in Excel and experience with CRM platforms like Salesforce.
* Strong English and Japanese communication skills.
* Relevant certifications (e.g., Google Ads, YouTube) are a plus.
* Ability to thrive in a fast-paced, results-oriented environment.
Interested? Please Apply!
Licence: 11C4388 EA: R2196964
Trevor Gabriel
We Are Aspire is acting as an Employment Agency in relation to this vacancy.