Customer Success Manager, Digital Media

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 6th, for Great Place to Work.

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from

emerging artists to global brands—everything they need to design and deliver exceptional digital

experiences. We’re passionate about empowering people to create beautiful and powerful images, videos,

and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea

could be yours.

The Opportunity

Within the Customer Success team here at Adobe, our focus is on delivering exceptional experiences and

accelerating value for our customers through adoption and value realization.

As a Customer Success Manager (CSM), you will lead customer engagement to build a strong relationship, and drive adoption of our Digital Media products/solutions - Adobe Creative Cloud and Adobe Document Cloud, to ensure our customer realize value from their investment.

What you'll do

Build a strategy and an overall annual plan for your portfolio of accounts.
Plan a success plan for each account to build relationship and increase solution adoption/usage to drive value realization.
Work closely with cross-functional teams like Account Executives, Solution Consultants, Marketing, Enterprise Support, etc., to put the plan into action.
Lead customer engagement events like workshops, seminars and study meetings to support them understand the value of our products/solutions.
Build positive relationship with customers including senior level and C-level.
Track your accounts' performance/status and take appropriate action as needed including escalation.
Provide your customer success stories, use cases to our Customer Success team including other regions, and also to other cross-functional teams.

What you need to succeed

Bachelor’s or Master’s degree
Passion for driving customer success and measurable outcomes
Validated experience with account planning and/or customer success planning
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate activities/projects and foster joint partnership
Ability to prioritize, multi-task, and perform effectively under such situation
Existing knowledge of creative workflow or highly motivated to gain such knowledge
Experience in leading and facilitating customer workshops, seminars
Empathetic and positive personality
Strong communication skills in Japanese and good communication skills in English

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices toEmployee Networksand programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help driveCreativity for All together.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
At Adobe Japan, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.