Customer Training Manager (West)

Company Description

会社の説明
Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。
私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。
Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。
変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。
医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Primary Function of Position:

As a member of the Customer Training Team, this individual will be responsible for leading and supporting training center operations in our direct markets and developing training program strategies. The Manager Customer Training will also focus on developing the customer training team in the region, optimizing the utilization of our training centers in market, and supporting innovative technical and Surgeon-led training programs.

Roles and Responsibilities:

• Collaborate with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training support is properly allocated to meet the needs of the business.
• Hire, develop, and train members of the customer training team to support the growing and evolving needs of the company; mentor experienced team members and develop future leaders.
• Effectively manage diverse communications cross-functionally, internally, and externally. Effectively capture and represent the voice of the function and ISI overall. Effectively distill complexity and provide clear and actionable direction and information.
• Collaborate with national IDN’s and surgical societies to develop education strategies that serve the market.
• Represent Customer Training as part of local leadership team.
• Establish new training centers as needed to support the Regions’ needs.
• Deliver quarterly training center business reviews.
• Leverage state of the art technologies to maximize training and educational platform, measuring training effectiveness and implementing enhancements as necessary.
• Ensure sustained performance and development of a highly skilled training team.
• Develop sustained competency within the Customer Trainers in the following areas:
  • da Vinci System technology.
  • da Vinci System applications.
  • Training Pathway process.
  • Training/coaching techniques/methodologies.
• Manage the Customer Training CIP goals that align with the business & commercial strategy for the region.
• Maintain competency and currency on technology training protocol, following the onboarding program guidelines, and annual competency check
• Manage & optimize Trainers’ weekly schedules in order to fit the specificities of the markets and the training programs available.
• Conduct surveys to gather data and measure program effectiveness.
• Propose solutions to improve actual processes.
• Analyze the CRM data to insure best utilization of the training resources.
• Work with Surgical societies in order to develop training program strategies.
• Collaborate with global training education peers to harmonize and improve processes.
• Collaborate with the Sales and Marketing teams to identify the specific needs of the areas and develop training strategy accordingly in alignment with the Customer Training Team.
• Support the development and execution of training programs for fellows, residents, and hospital staff at designated training centers and potentially at the hospitals or external labs.
• Support the development of training programs at designated training centers to further surgeons’ and OR staffs’ development of da Vinci system technology skills.
• Occasional support of the da Vinci® System in a hospital operating room.
• Travel up to 30%

Qualifications

Required Knowledge, Skills, and Experience:

• 8+ years of experience including 4+ years of Training / Professional Education experience.
• B.A. / B.S. degree required or equivalent clinical/medical degree.
• Demonstrated ability to initiate, build and execute a strategic plan.
• Strong interpersonal skills demonstrated experience in influencing and building effective collaborations with customers.
• Demonstrated ability to build, manage, mentor, and develop members of a high performing team.
• Demonstrated success in managing training projects and initiatives with measurable outcomes across multiple constituents: internal Intuitive functions and external parties.
• Knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment.
• Excellent oral and written communication skills in English and Japanese language.
• Knowledge of adult learning principles preferred.
• Medical-device experience preferred.
• Travel required.

Additional Information

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。