Data Center Engineer

Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.

The Role

Responsibilities:

Provide touch support for data center equipment including servers, backup systems, storage devices, and network equipment.
Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
Conduct visual inspections and fault isolation for third-party equipment.
Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
Rack, stack, install, and decommission equipment as requested.
Conduct network cable testing, patching, and end-to-end network patching.
Provide after-hours support for critical network upgrades and maintenance.
Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
Provide project-based support as requested by clients.
Conduct annual audits of offsite tape storage vendors' inventory.
Prepare and manage media for off-site storage and transfer as requested by clients.
Log and track physical storage media in tape tracking systems.
Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
Follow structured cabling best practices including clean routing and labeling of cables.

Ideal Profile

Requirements:

Business Level English and Japanese (N3 Minimum) to effectively liaise with the stakeholders of the region
Experience in data center operations and equipment maintenance.
Knowledge of network infrastructure and troubleshooting methodologies.
Familiarity with inventory management and logistics procedures.
Ability to work independently and in a team environment.
Strong communication and customer service skills.
Flexibility to provide after-hours support and onsite presence within 4 hours when needed.
Note: Training and guidance will be provided as necessary.

What's on Offer?