Delvaux Training Manager

MAIN PURPOSE

To build excellent journey for Delvaux employees and customers planning and implementing overall training programs. To develop all of employees in selling skill, technical skill, and also helping employees convey Delvaux brand history in the best way.

Contribute to build teams of teamwork and curiosity through the provision of various training programs to achieve business results.

KEY RESPONSIBILITIES

Continue to develop and roll out training programs

Roll out continuing programs with HQ to enhance and refine the ability of BTQ staff to reach clients in great ways and to achieve and exceed sales targets.
Identify and analyze training needs at BTQs.
Develop training materials and localize training materials developed by HQ.
In order to sophisticate and maximize training program effectiveness, review programs regularly and improve to meet the needs and trends in the market with other departments.

Implement training programs for both BTQ and office staffs

Implement training programs as a training specialist, clarifying and ensuring achievement of program purposes.
Maintain the intimate and exclusive quality of the client's experience in an environment of increasing sales volume aligning with BTQ managers and Retail team.
Handle inquiries from BTQ staff and other departments and reply to inquiries about product knowledge, customer services, business manners and give advice as appropriate.
Coach BTQ staff for excellent services by identifying their strengths and development needs.
Manage logistics for training delivery (tickets and accommodations for BTQ staff)
Coordinate training implementation for office-based staff/managers

Assessment of training for improvement

Define indicators of performance for training.
Assess effectiveness of training program by checking their performance improvement incl.sales and feedback from BTQ staff and others and analyze future training needs.
Evaluate staff levels and provide feedback about training results and challenges to the management and propose plans to improve the program.

Training information

Prepare and manage annual training plan
Manage maintenance and update of class room training materials (list of training program and participants)
Manage and maintain LMS and Training report and training feedbacks to HQ.
Manage and control training budget.

EXPERIENCE

- - - Luxury brand management and luxury retail operation
    - Strong understanding of Training/ Coaching field
    - Online Learning Management System

SKILLS