Digital Commerce Manager - D2C

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

■Position Summary

The Digital Commerce Manager is responsible for

• Continuous optimization of the B2C and OOH eBoutiques' performance and operations, to deliver upon sales and customer satisfaction targets.

(www.nespresso.com; www.nespresso.pro.com)
• Delivery in time and quality of the entire eCommerce projects' portfolio, from new features and services development to global and local campaigns definition and planning, by managing the project execution with eCommerce Operations and Performance Specialists, and by establishing / ensuring efficient ways of working with all the different market's functions and channels (CRC / Trade / F&C / SC / Marketing / CRM / etc).

• Building relevant and consistent best-in-class customer journeys/user experiences across all online touchpoints, in alignment with the CRM Insights and according to the defined campaign plans and commercial initiatives.
• Definition of both user experience and eMerchandising A/B test hypotesis and scenarios to improve the eCommerce channel new member acquisition & sales performance and the customer satisfaction scores.

Team Members: 4 persons

■Required Qualifications

• Business degree
• 4+ years experience in web mastering/eCommerce platforms management (incl. mobile)

• Project Management (PM Certification a plus) and strong commercial acumen

• Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
• Strong experience in Website running (Content Management, Merchandising, A/B testing & personalization)

• Understanding of the online acquisition activities and their impact on eCommerce sites

• Good Knowledge of Web Analytics

• Both Japanese and English proficiency is mandatory. (Higher than Business level)

• Experience in SEO optimization is a plus
• Google Analytics Certification is a plus
• Previous CRM experience is a plus

• Analytical, rigorous, disciplined, and proactive.
• Pragmatic and results-oriented.
• Excellent interpersonal & communication skills.

• Proven experience in working and influencing people, teams, and functions other than the direct reporting line

■Working Conditions

Status: Regular / Permanent employee (Trial period 6 months)

Starting Date: Sept. 2024-

Location: Nestlé Nespresso K.K. Head Office / 2-10-2, Higashi Gotanda, Shinagawa-ku, Tokyo, Japan

JR: 5 min on foot from Gotanda stn., 8 min on foot from Osaki stn.

(Scope of change) Business locations designated by the company

Transfer: No immediate (It may occur depending on the transfer after joining the company)

The number of recruited: 1 person

Annual Gross Income: Around 10 to 12 million yen / Monthly pay basis (It will be determined in consideration of experience and skills.)

Allowance: Bonus-twice a year, Grade allowance (Management Position), Commuting expenses

Holidays: Annual holiday 123 days / 2 days off per week

Paid leave: 10 days in the first year (Given on the start day) up to 20 days

Working hours: 9:00a.m.-5:45p.m. (Break 60 min. actual work 7 hours 45 min.)

Social Insurance: Health Insurance, Employees’ Pension, Unemployment Insurance, Industrial Accident Compensation Insurance

Benefits: Retirement allowance system, Defined contribution pension plan, Accumulation Annuity Insurance, Nest-egg savings, Employee stock ownership, Childcare leave, Care leave etc.

Remote Working: Applicable. We are enforcing a hybrid working model that combines office work and remote work. However, the balance between office and remote working differs in each department, depending on the nature of the work, roles and other business needs.

Note: The allowance and benefits may be revised.

■Please upload following resumes：履歴書・職務履歴書 in Japanese is mandatory, CV in English is optional.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

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