Digital Product Technical Lead

Job Description

This role is critical for digital transformation (Dx) across Santen to maximize our impact on people’s happiness through digital. Global Digital Innovation in the Digital & IT Division was established to drive Dx across Santen. Our mission is to maximize Santen’s impact on people’s happiness through digital.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Job’s mission

Under the supervision and guidance of the head of Global Digital Innovation and immediate supervisor of the Digital Solutions Team Manager in Digital and IT Division and strong collaboration with internal stakeholders who are responsible for digital strategy from Dx/digital perspectives. The Digital Product Technical Lead will play a pivotal role in driving digital transformation and innovation within Santen. The ideal candidate will be responsible for providing technical expertise and support to ensure the successful execution of digital initiatives, also comprehensive technical support in the development and maintenance of digital products, including but not limited to AI-based tools, Digital Health and Robotic Process Automation tool, such as UiPath and Power Automate. This role requires a deep understanding of digital product architecture, software development, and innovative technologies. The candidate will work closely with other team members of Global Digital Innovation cross region to deliver innovative digital solutions that enhance operational efficiency and unlock new sources of value for global organization of Santen.

Key Responsibilities & Accountabilities

Technical Expertise and Support

Lead the technical aspects of digital product development and lifecycle management, ensuring high-quality standards and minimized technical risks. Provide needed technical support and consultation to management on various digital projects and initiatives.

Contribute to the development of technical documentation and presentations that effectively communicate project plans and outcomes to team members and stakeholders. Create and maintain comprehensive technical documentation, including design specifications, user manuals, and troubleshooting guides.

Ensure the technical feasibility and practical implementation of digital projects, leveraging expertise in technologies such as AI, machine learning, digital therapeutics, telehealth, IoT, automated triage/diagnosis, etc. Diagnose and troubleshoot technical issues promptly to minimize downtime and ensure the smooth operation of digital products.

Project Management & Dx Roadmap Execution

Support the execution of the Digital Transformation Roadmap, monitoring progress and providing technical guidance to optimize project outcomes.

Collaborate with the digital team , DIT business partners and beyond to support the technical workflow. Oversee the development, deployment, and maintenance of digital products. For instance: AI-based tools, Automation solutions, DTx.

Vendor management such as reviewing technical files from external partners, monitor and control the quality of technical deliverables.

Facilitate cross-functional collaboration, ensuring effective communication and coordination among project teams and stakeholders.

Driving Dx Mindset and Implement Change Management

Support the team on change management efforts in adopting and effectively using digital tools and methodologies, such as Agile and Scrum, Kanban Board.

Participate in initiatives to build digital capabilities across the organization, promoting a culture of digital proficiency and continuous learning.

MISSION DURATION & LOCALIZATION

This will be an unlimited contract based in Santen Pharmaceutical Co Ltd. This position may require business trips to any geographical locations where Santen and its business partners operates.

Qualifications

Skills / Job related knowledge

Excellent communication skill including English and Japanese is a must as a global role.

Technical Skills: Coding skills, Proficiency in programming languages such as Python, JavaScript, and C#. Super users of Microsoft work applications, cloud technologies.