Director, Products and Solutions, C&I

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Products and Solutions, C&I
Overview
The Cyber and Intelligence Solutions Japan team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence to provide services that benefit the entire payments ecosystem.
The goal of C&I Japan is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.
As part of this C&I Japan, Director, Products and Solutions will report to the VP, Products and solution and is responsible for driving decisioning product solution suite in the market and play a significant role in Fraud related thought leadership.
Role
Act as business owner and manager of the assigned Cyber & Intelligence Solutions products in the AI network solutions (Decisioning products) domain in Japan covering, all aspects including KPI’s and go-to-market strategy.
Identify and lead multi-product commercialization initiatives across all Mastercard Customer bases, including establishing go-to-market approach and key performance indicators for products, setting objectives in partnership with regions, and driving commercial plans to ensure success.
Engage with the various divisional expert teams and sales teams to build out a detailed go-to market plan for the European region.
Manage the product lifecycle including business case creation, viability study technology assessment, go-to-market plan and product development.
Deliver presentations, webinars and tutorials to demonstrate value to all stakeholders and further the ambition and success of Cyber & Intelligence products and services.
Drive product and consumer strategies for new and existing suite of products to be leveraged with cross-functional teams including Financial Institutions, Governments, Large Scale Merchants and Small/Medium Businesses
Translate stakeholder insights into differentiated value propositions for strategic segments and constantly evaluate the value creation process to drive world-class products
Test, challenge and improve product business cases for overall viability and financial validity, leveraging business and financial acumen
Be a subject matter expert, advocate and champion for designated products to all stakeholders
Act as a product evangelist, partnering with the relevant stakeholders to deeply understand customer needs and develop an inspiring product strategy.
Use these interactions to capture and drive the development of new functionality within Artificial Intelligence, Fraud Reporting and Visualization AI, Data Visualisation, Recommendation and real-time authorization decisioning related products used by the world's largest organizations to make critical, multi-million-dollar decisions.
Support the resolution of customer specific issues/concerns
Engage with key stakeholders; issuers, merchants, consumer focus groups and governments to ensure a detailed viability study of proposed solutions
Research of trends and threats to Mastercard customers across the entire digital ecosystem and broader financial sectors
All About You
Knowledge of Payments Industry - highly desirable
Japanese/ English Bilingual
Experience of launching and commercializing Data Products/Services
Financial acumen: pricing of new data products, creating new revenue opportunities.
Technical familiarity with existing and emerging AI, Fraud Prevention, related risks and business opportunities
Knowledge of fraud & risk management landscape having worked within the industry with demonstrable knowledge of the tools, solutions, major threats and trends in the industry
Able to build and maintain a network of relevant professionals across different sectors to help build Mastercard’s reputation as a credible component of the AI and Fraud & Risk community
Experience in presenting to senior level audiences while simplifying complex topics and themes
Ability to influence with effective communications and negotiation skills
Experience in working with cross functional teams in executing projects
Strong organizational skills you can learn quickly and multi-task across multiple projects concurrently in a fast-paced environment
Experience interacting with customers and asking effective, forward thinking questions
Knowledgeable in key metric identification for driving and maintaining healthy business performance

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.