Dunhill Retail Excellence & Operation Manager

KEY RESPONSIBILITIES

Retail excellence:

Lead the transformation of the distribution into omnichannel, partnering with all the stakeholders.
Design and implement management tools & KPIs to optimize sales, store & staff performance through a Retail Operations strategy to be implemented globally, establishing excellent retail standards while ensuring compliance with policies, procedures and standards.
Review Boutiques and Outlets performances, productivity, space monitoring, staff KPIs, commission schemes to identify opportunities of growth.
Identify best practices from local markets and share them across markets
Work hand in hand with CRM team on building loyalty program, retargeting and recruitment strategies.
Share with wholesale & digital partners our strategies and tools to help them to accelerate their growth

Business development, supporting General Manager and other team:

Build business cases from local case at global level to be shared with brand management and Richemont.
Update brand communication tools for commercial partners and share them with the markets, in partnership with marketing team
Maintain knowledge of contracts, partners, budget, licenses and inventory to ensure overall efficiency

Training:

Drive the change management thanks to the training team reporting to her/him, shifting away from a product centric mindset to a client centric mindset
Develop content to further strengthen the soft skills of the team when it comes to all the key moments of engaging clients (welcoming, breaking the ice etc) and the right capabilities to evaluate the performance of the retail team
Develop product training content in partnership with the product team with high level of engagement and interaction to strengthen the level of passion of the team.

JOB CHALLENGES

This will require flexibility and adaptability to make sure all the key stakeholders are on board and cooperate.
Working with a high degree of integrity and autonomy.
Good use of team working to maximise opportunities.
Clear, timely and accurate communication and reporting.
Ability to work in a matrix organisation.

REQUIRED EXPERIENCES

PERSONAL SKILLS

An influencer who demonstrates strong capabilities in working in a matrix environment, able to convince people from other teams to embrace his/her projects.
Strong analytic and critical thinking skills, with a sense of details. Employ analytical skills and use a data-driven approach to decision making.
High problem-solving capability
Solid communication and interpersonal skills, with the ability to adapt his/her level of communication and details to his/her audience. Ability to present information and ideas clearly, in both formal and informal situations.
Excellent project management skills, with the capability to split complex projects in sub projects.
Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a “can do” attitude.
Use to work in an international environment and capable to sense cultural differences.
Fluent in English, additional language is a plus.
Good knowledge of Asian business would be a plus.