Engineer II, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

About Us

Thermo Fisher Scientific KK
Headquartered in Waltham, Massachusetts, USA, the company employs 90,000 people worldwide. With $35 billion in total revenue and $1 billion in R&D expenditures.

The company is widely penetrated by customers ranging from product development, quality control and assurance, and security to medical, pharmaceutical, and biopharmaceutical.

Crucial duties and Responsibilities

As a Field Engineer, you will perform repairs, routine inspections, installations, customer service item sales promotions, and customer training for analytical and analytical instruments and systems we manufacture and sell.
#On-site installation of instruments
#Routine maintenance visits
#Provide additional value and corrective support
#Prepare and submit work reports
#Provide user training on system maintenance
#Update and revise service process documentation
#Identification and reporting of unique issues related to business processes

# Act as problem resolution authority and provide training

Professional Attraction

The most attractive thing about being a field service engineer is that we listen to our customers directly and respond to them.

We provide technical support to a wide range of customers, including companies, research institutes, and medical institutions, to help them seek their problems.

At times, we are not only a support provider, but also a "professional who can make proposals" and become a presence that customers can rely on. That is what a Thermo Fisher Field Service Engineer is.
Thermo Fisher offers a wide range of products to our customers. We have a job rotation system to support a variety of products, which opens up endless possibilities.

Job Description

The successful candidate will be involved in a large part of the service provided to customers after the installation of the equipment, and will play a role in improving customer happiness and equipment upgrades, as well as driving service sales growth.
# Installation and operation of equipment
# Solving and repair
# Inspection and validation work
# Propose maintenance contracts/paid repairs/upgrades according to customer needs

Required Skills

If you have any of the following skills, we will follow up with on-the-job training for product knowledge.
# Directional, majoring in chemistry/electrical/mechanical, etc.
# Directional experience as a service engineer for some product
# Dancing as a user with experience in using some kind of analyzers
# DYING: Happy to share and seek customer's problems
# Communicate efficiently with internal customers and partners
# English ability to read English manuals and to receive training (TOEIC 500 or higher as a guideline)　
# Adaptability to handle many products
# Ability to explain to customers in a logical and easy-to-understand manner