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Engineer, Field Service
Work Schedule
OtherEnvironmental Conditions
OfficeJob Description
Responsibilities:
- Provides timely on-site response or remote technical support to commercial and field service engineer team regarding application issues by identifying, analyzing, and solving complex hardware, applications and/or software failures
• Collaborates with application and commercial team to resolve customer issues and improve processes.
• Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors
• Develop materials and manuals related to service issue
• Receive customer service requests for installations, calibrations, preventive maintenance and basic repairs, and promptly contact the customer to schedule services.
• Report daily activities in reporting tool for accurate record keeping, including closing service calls upon completion.
• Maintain courteous and knowledgeable communication with customers to ensure alignment on all aspects of the service event (status, cost, scheduling, etc.)
• Maintain inventory of replacement parts, return defective material in a timely manner
Requirements/Qualifications:
• Requires a bachelor’s degree (preference : chemistry, physics, biochemistry or chemical engineering related fields)
• Good communication skill with global service team in English.
• Long-distance out-of-office work possible
• Work with customer support remotely from your office or home.
