Europe West - Italy - Talent Operations - Senior Associate

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VTH - Talent Operations Coordinator – EW - Italy

Job Summary:

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

Talent Operations VTH supports a specific Region and acts as part of the extended Region Talent team.
VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.

This role will directly work with the Italy Talent team and provide full support on Onboarding, HROSS, reporting, stakeholder management, communications and general administrative tasks. This position ensures smooth operations support. Should have a professional attitude to deal with time sensitive tasks. Ensure being compliant with Data Privacy and Protection within local, regional, and global guidelines.

Applications Used: SuccessFactors, SAP Core HR, Service-Now, People Insights, SharePoint

Shift: Aligned to the shift timings/schedule of the Region

Essential Functions of the Job:

Responsibilities:

Onboarding -

Manage candidate’s record during onboarding
Coordinate with Talent Attraction & Acquisition (TA2) team for getting the candidate’s details up to set-up of their profiles in Employee Central
Update and maintain the onboarding portal and related systems
Support in sending of communications
Update of onboarding documents/ SharePoint
Development of innovative technical onboarding tools, automate the process
Continuous engagement of key Stakeholders (STC, Business), management and TA2
Provide status of onboarding to management
Troubleshoot issues and concerns
Stay up to date with changes in system and procedures

HR Organization System Support -

Responsible to update employee’s Success Factors with information such as but not limited to, Personal Information, Job Information, Separations, Long Term Time Off, Global Assignments, Contingent Worker
Monitor data sent from EC to local applications – EMAPI/PMD
Check daily EMAPI errors
Be consultant on EC related items. i.e. email related, data interface to local system/global system, concept of EC data and the impact of changing it
First level Escalation Layer of country incident, EC inquiry
Error Log validation and resolution
Purge request management
Workflow correction management in EC
Participate/POC for global initiated UAT's for EC related functionality changes/updates

Knowledge and Skills Requirements:

Ability to identify process improvement opportunities introducing automation and GenAI
Strong written and oral communication skills
Attention to details
Time management and the ability to deliver in a fast-paced environment with competing priorities.
Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
Excellent client service skills, networking, and relationship development skills.
Ability to work independently and complete time sensitive tasks by multi-tasking
Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
Drive and deliver quality services and products to Talent
Ability to learn new processes and skills quickly
Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

Additional Skills:

Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders

Other Requirements:

Flexibility in working hours to accommodate multiple time zones as needed

Job Requirements:

Education:

Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialization

Experience:

Minimum of 5+ years of progressive experience
Significant experience of working in HR in professional services or corporate environment
Experience in Onboarding is preferred
Working in international and diverse environments

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