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Field Service Engineer

ASML (Yokkaichi, 日本) フォロー 17日前

Full-time Routine Maintenance Problem Analysis Mechatronics Signal Customer Support

今すぐ適用する

Field Service Engineer for HMI Inspection/Metrology tool

Introduction

The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring.

-We are looking for Customer support Engineer who works in Customer site and at Yokkaichi Location in ASML.

-This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.

Job Mission

Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.

Job Description

1. Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.

2. Problem handovers and routing

Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.

3. Repairs

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.

4. Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.

5. Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

6. Installation

Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

7. Knowledge build-up and transfer

Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.

8. Coaching

Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.

9. Continuous improvement

Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.

10. Coordination and customer interaction

Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.

11. Scheduled service activities

Execute regular maintenance and implement upgrades and FCO’s.

Education

Bachelor Above

Experience

-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)

-Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.

-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.

Job Requirement

• Japanese skill(at least N2) is required. If not, motivation to learn Japanese and be certified to Japanese level N2 or higher in the first year on the job is required

• Fundamental English skill is required (TOEIC 500 or higher). If not, motivation to learn English and increase TOEIC score in the first year on the job is required

• Self-motivated and flexibility

• Pragmatic attitude, motivated, pro-active, self-driven and flexible

• High sense of responsibility and devotion

• Good team player who is committed to the success of ASML

• Strong analytical ability and focus on problem solving

• Off line analysis capability Context of the position

• Flexibility to travel or change working location to other sites for support to fill gap in each site situations.

■労働条件
・雇用形態：正社員（試用期間3か月）

・給与

想定年収:5,000,000～
想定月給:365,000～

※上記は基本級＋賞与の金額。別途残業手当（管理職採用の場合は手当支給無し）、シフト手当を支給（シフト勤務の場合）
※給与改定、賞与：有（年1回 3月）

・就業場所

三重
業務上の必要により以下に入社後就業場所の変更を行うことがあります。
広島、熊本、岩手、長崎、大分、北海道

・勤務時間
所定労働時間は7時間30分（休憩1時間)とし、区分に応じて以下の3通りが選択可能です。
8:30〜17:00、9:00〜17:30、9:30〜18:00

・所定時間外労働：有

・社会保険
健康保険、厚生年金、労災保険、雇用保険

・受動喫煙防止措置の状況：屋内禁煙

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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