Field Service Team Leader

Description

What we are looking for

Nova is looking for a Field Service Team Leader with exceptional talent and mature leadership skills. At Nova, we leverage advanced physics, mathematics, algorithms, and both software and hardware expertise to push the boundaries of semiconductor technology.

In this role, you will join a dynamic team of innovators who view challenges as opportunities and collaborate across disciplines to solve complex problems at the atomic level. Your leadership will be vital in guiding a team that helps extract unique insights and provides our customers and partners with crucial decision-making data.

Role Responsibilities

What you will be doing

You will be joining “Service Team “

We contribute the support and provide unique customer value around in Japan Service Team.
We take everyone is important partner and respect each other’s’ opinion.
You can learn the advance technical skills and collaborate with leading customers across the globe.
Teamwork is ours’ spirit; we are the team to make impossible to possible.
Come as you are, do what you love and grow with team.

What will you do as “Field Service Team Leader”?

Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team.
Prepare weekly reports to update Service team or HQ for customer support, job completion and other issues pertaining to team performance.
Work closely with Operations and Sales Departments to achieve Company’s goals and objectives.
Other tasks deemed necessary by the Management.

Requirements

Education: Bachelor's or Master's in Mechanical Engineering or relevant field.
Experience: 5+ years of Technical /Managerial (Leader) Experience in Semi-conductor industry.
Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.
Flexibility: Willingness to work shifts and provide overseas support.
Language: Proficient in English and Japanese (JLPT N1/native level), both written and verbal.

That special something you bring in

Leadership Leadership Leadership
Continuous Learning: Never stop growing.
Open-Minded Collaboration: Communicate well, work effectively in teams.
Resilience under Pressure: Thrive in high-pressure situations.
Customer-Centric Focus: Prioritize excellent customer service.
Autonomy and Interpersonal Skills: Work independently yet excel in interactions.

Get to know us better

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [email protected]

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