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Global Account Key Accounts Manager, Japan
Main duties and responsibilities
- Delivery of own sales targets – own portfolio of GA/IKA including cross sell GB products
- Delivery of account specific contractual obligations
- Account Plan for any key account to be discussed min 2 times yearly with line manager
- Delivery of new business affiliation
- Customer relationship management to reach partnership level
- Improve merchant knowledge and expertise with our services
- Coordinate SELL OUT activities for own portfolio of GA / IKA with Business Support Team
- Accurate use of CRM to plan, record and report account specific activity
- Align with GAM/IKAM team to access the affiliation strategy and ask for support to win and maintain the merchants with respective stakeholders
- Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
- Accurate use of Salesforce CRM to plan, record and report account specific activity
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Support any commercial activities including training and presentation
- Willing and able to travel to various stores for training or to conduct merchant meetings
Relates and cooperates mainly with
- Country Managing Director
- Head of APAC
- Sales Director
- Global Account Manager/International Key Account Manager
- Local IT team
- Global Technical Account team
- Business Support team
- Local Finance team
- Payments team
- Product and Marketing team
Qualification and Education
- Sales talent with strong results orientation, passion and determination to reach sales targets
- Min 3 years experience in Key Account / Account management or Sales Management
- Hands on experience in proposing, planning and carrying out marketing and sales events.
- Preferably experience in working with global HQ stakeholder
- Preferably in retail, financial services or hospitality industry
- BtoB business background is welcome
Specific skills and knowledge
- Business level English (both speaking and writing) and fluent Japanese
- Business acumen and strategic thinking
- Strong communication and interpersonal skills
- Experience in using CRM and sales reporting system
- Good MS Office products knowledge
- Good skill to understand of stakeholder’s needs and demand
- Good skill to find and/or create the solutions to stakeholder
- Good skill to influence to non-direct relation people
- Demonstrate good presentation skills to attend partner and client meetings
- Understanding of Retail and Point of Sales environment in Japan
- Understanding of BtoB business customary (Preferable)
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