Guest Services Officer (Narita)

AirAsia (Tokyo, 日本) フォロー 8時間前

Full-time Ground Handling Briefing React Discretion Check-in

今すぐ適用する

Job Description

Responsibilities

To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
To ensure that staff are properly planned before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order
To ensure the check-in counter is open at 3 hours before departure time and close 60 minutes before departure time.
To ensure all systems run i.e. conveyor, BHS, Tubs and FIDS before opening counter
To monitor staff movement, discipline and to report to the superior for further action.
To react if any delay occurs and to inform Supervisor on duty to take necessary action.
To ensure all SOP is being implemented according to GOM.
Ensure ground handling operations are conducted in accordance with applicable regulations and TAX’s Standard.
Following safety policy, procedure and operational requirements including reporting of safety deficiencies, hazards, incidents which may lead to accidents or any safety matters to Safety Department.
Challenge any unauthorized persons who seek access or come to TAX premises. Identify and resolve suspicious activities then report to appropriate authorities to maintain the highest standard of security and environment concerned.

Education/Work Experience

Bachelor’s Degree or higher in any field. (For oversea stations, the other degree or certificate with sufficient work experience which relevant to the job descriptions can be considered)
Minimum 4 years’ experience with 2 years’ experience in the airline industry.
Analytical with problem solving skills and able to handle passenger complaints
High comfort level working in a diverse environment
Computer literacy.

Specific Knowledge/Skills

Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
Proficient in oral and written English and Thai, or local language where staff is located.
Ability to maintain high confidentiality, tactful and discretion when dealing with people.
Possess good interpersonal and communication skills.
Able to work on shift.