Housekeeping Supervisor

Company Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Preparing the daily job report on that day following the room status report, Trace report, Late check out report and arrival details report provided Executive Housekeeper/Housekeeping Manager.
Report to Executive Housekeeper/Housekeeping Manager if any discrepancy has found between room status report by Opera and the room status indicator on the monitor in HSK office.
Attend the morning briefing in the HSK office. Will be shared the information of VIPs, groups/parties and special attention by Executive Housekeeper/Housekeeping Manager.
On each floor, conduct the briefing with maids to share the information given in the morning briefing in the HSK office.
Check the grooming and health condition of maids.
Share the room cleaning order with maids.
Check that the stock of wet amenities and dry amenities etc. are enough in linen room.
Pick up the stock of mini bar items from Executive Club Lounge for the replenishment on the day. Record the expiration date of each mini bar item which was replenished and report it to the Executive Club Lounge at the end of the duty. Return the stock of mini bar items to the Executive Club Lounge once the replenishment is done.
Inspect the rooms cleaned by maids. Ensure that rooms are made as per brand standard.
Report to HSK order taker if there is any issue in the guest rooms or corridor to be repaired.
When a maid reports that a guest has left something behind in the room, the checker calls HSK and asks for a L&F sequence number. Write down the number on the special form and submit it to HSK together with the lost item.