HR Partner, Japan & South Korea

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary:

Reporting directly to the Senior HR Director for North & Southeast Asia, the HR Partner for Japan & South Korea will play a key role in providing Human Resource support in both countries.

You will have experience in independently partnering with all levels of management to provide advice and recommendations on all aspects of Human Resources, including but not limited to, talent management, employee relations and compensation & benefits.

You will work closely with the Country Leaders to promote Genesys as an Employer of Choice; a collaborative workplace that is open to ideas & innovation, with the right people, capabilities, behaviours and mindset for the Genesys of today and tomorrow.

Key Responsibilities:

In this role, the primary responsibilities will include (but are not limited to):

Supports the full spectrum of our talent management priorities, including talent attraction, development, engagement, and retention
Leads end-to-end employee relations matters demonstrating strong experience in managing related processes and conversations
Manages all local HR administration
Works with the Talent Acquisition team to support growth and expansion as needed
Partners with the Country Leader to develop plans and initiatives for managers, employees and the site (e.g., Great Places to Work certification, DE&I activities, CSR programs, internal employee engagement surveys, site engagement events, trainings, etc.)
Facilitates annual performance and compensation review processes in accordance with global guidelines
Provides guidance to managers on performance and compensation matters
Develops and analyses HR data & reports with appropriate actions for continuous planning and improvement, including team reviews with managers
Regularly reviews and recommends enhancements to existing local HR processes
Partners with Training & Education to identify relevant department/site trainings as needed
Develops/maintains HR tools, programs and resources, such as
- Country HR portal
- Employee Handbook/Work Rules/Rules of Employment
- Workday (HRIS system)
- New hire orientation
Builds and maintains effective working relationships with the wider HR Team and cross functional relationships within the site
Drives Diversity, Equity and Inclusion in everything they do

Minimum Requirements:

At least 8+ years of Human Resources or Human Resources-related experience in US multinational companies (ideally IT SaaS)
Strong experience in directly managing employee relations matters, including disciplinary process guidance
Knowledge of employment laws, statutory reporting, and compliance in Japan and ideally South Korea
Experienced in building the Japan Work Rules in previous companies
Native/Fluent in both Japanese and English. Any language proficiency in Korean would be highly regarded
Discerning in prioritising urgent tasks according to the needs of the business
Able to work confidently and independently with all levels of management in a consultative and analytical capacity, and with a sense of urgency
Strong, hands-on HR partnering experience. Able to apply Talent Acquisition, Training & Education, Compensation & Benefits and Data & Analytics knowledge to advise managers and employees.
Stays updated on changes in the law and/or the external environment affecting the HR area of specialization to be able to recommend enhancement to internal processes to align with market and local legislation
Comfortable working with data & reports to support decision making
Experienced in leading HR projects at a site or multiple sites
Successfully rolled out employee engagement events including DE&I and CSR initiatives
Takes a resourceful approach to managing ambiguity
Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion
Able to travel as needed

Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Japan.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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