IWC Sales Operation

■Purpose:

The operation department is to support Retail, EC and WHS using analytical data to recommend and implement appropriate actions to maintain a clean stock situation and pursue product allocation to maximize and achieve sales targets. The main role is to implement fair and effective allocations, prepare various reports and coordinate stock deliveries to meet stock needs and client requirements.

■Main Responsibilities:

Mainly merchandising and supply chain management (model stock, allocation, demand planning, product delivery, stock status...)
Focus on commercial operations covering all IWC Japan distribution channels
The role is the main point of contact between IWC Japan and the head office on these topics

■Tasks:

Order management
Management of various operations associated with receiving and shipping, as well as control of the work process
Preparation and dispatch of materials for dealers
Telephone contact handling (e.g. stock checks, product proposals)
Handling of system errors, etc.
Confirmation of delivery dates with home country, enquiries, reporting, online meetings, etc.
Sales data preparation and analysis
Tacking and processing customer orders to maximize sales
Kick back and other preparation arrangements, etc.
Key user of operational tools and rollouts as needed: collaborate with Regional Operations Manager and/or corporate teams on testing, sharing feedback
And other administrative support tasks in the team

■Skills/experience/abilities required

At least 3 years’ experience in the consumer goods industry
Experience in the luxury Maison is a plus
Advanced in Excel, Word and PPT
Experience with SAP systems is a plus
Use of business English is a plus (e.g. reading and writing emails, conference calls, preparing documents)
Excellent communication and analytical skills
Client-focused mindset
University degree

■Competencies: