Senior Manager, Consumer Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Senior Manager operating within the Consumer Solutions team, you will play a key role to:

Market driven requirements and enablement & key responsibilities:

• Own at least one of Visa’s strategic Digital products, develop its  strategy and business plan, and seize new opportunities with key clients. This role is not limited to just one product and allows for broader involvement.

• Lead and manage large scale technical implementation projects to develop new capabilities and solutions for digital transformation of Visa’s payment experience for Visa’s digital products and solutions.

• Work with relevant internal and external stakeholders to actively pursue opportunities to tailor the existing   products or enhance new functions for the targeted clients when the existing product are not the best to address business chances or challenges.

• Take lead of the cross-functional and cross-regional communication for the product enhancements projects by managing business, technical and rule requirements, development prioritization and communicate those requirements to internal and external stakeholders and ensure flawless execution.

• Execute strategy to expand the product to wider group of clients in partnership with respective sales team, fully understanding on-going market dynamics, clients and client's customer needs.

• Establish and manage positive, beneficial, and constructive relationships with client stakeholders with deep understanding of client’s business objectives and strategy.

• Create and maintain comprehensive product documentation, and work with both internal and external stakeholders to gather data points to prepare and present product status reports to senior management and other stakeholders.

• Upon enhancements, understand and assess the impact for necessary Visa rules and technical changes, and clearly communicate those to clients and respective internal stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
• A positive attitude and a passion for finding, defining, and explaining solutions to problems
• Strong planning, organising, stakeholder management, and communication skills
• 10+ years of experience in
o payment, retail banking or IT industry
o technical project management
o delivering new and emerging digital solutions
• Deep experience in managing complex cross-functional and cross-regional projects and superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Understanding of the domestic payments landscape and key drivers, opportunities and headwinds.
• Strategic thinking, self-motivated and results-oriented individual with the ability to progress multiple priorities concurrently.
• Strong ability to break down problems and simplify complex concepts for non-technical audiences
• Comfort with participating in both business and technical discussions and ensuring projects progress to schedule.
• Excellent written and verbal communication skills, interpersonal and presentation skills, and comfortable communicating to large audiences as well as leaders.
• A proactive and collaborative professional who can work independently with teams and be courageous, accountable and willing to challenge the status quo, and drive innovation.
• Fluent in both Japanese and business level English
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.