Manager, Sales + Catering Implementation, Asia Pacific

JOB SUMMARY

Supports the implementation and delivers Marriott’s Sales & Catering Solutions to Marriott properties and above property locations within APEC & Greater China. Works closely with Sales, Events, Banquet Operations, Revenue, IT, Finance and HR property teams to ensure that the applicable Sales & Catering solution (e.g. CI/TY, SFAWeb/GPO, OneSource) is successfully implemented. Provide post-Go Live support to APEC & Greater China properties to ensure business and functionality processes are adopted to maximise usage of application in order to achieve the key goals of optimizing revenue and profit across the Total Hotel, build customer loyalty be enhancing response and improve associate effectiveness.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED and 6 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 2 years’ experience in the business, sales and marketing, management operations, or related professional area.
• Demonstrated ability to deliver results under difficult conditions

Preferred

• Strong knowledge of Marriott Sales & Catering systems
• Undergraduate degree
• Strong computer skills/aptitude
• Analytical and audit skills
• Strong track record in collaborative planning & decision making with a variety of stakeholders and organizations
• Languages: Japanese and English

CORE WORK ACTIVITIES:

Sales and Catering Implementation

• Coordinates the pre-planning, training and delivery activities for the specific S&C solution (including all associated business process and reporting needs).
• Influences and mentors’ associates and leaders in the training and implementation process.
• Manages the on-site / remote implementation of supported systems and business process.
• Ensures all pre-cutover activities are complete and all user provisioning and IT/Network activities are in place prior to go-live
• Supports post-cutover stabilization and collects feedback on continuous improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C solutions in conjunction with other disciplines (e.g. PMS, IT, Reservations, etc.).
• Creates a strategic plan for business unit leaders to ensure successful use of sales and group technology.
• Identifies training gaps, provides feedback on existing training materials and curriculums and partners with Learning + Development to produce effective training materials.
• Manages compliance to training requirements and communicates results to property, continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is complete

Provide continent, market, property and location support

• Provides detailed consultative collaboration to property, market and continent leadership in order for the business to improve use of systems, increases productivity of associates and assists in influencing the compliance of standard processes.
• Develops and fosters relationships with continent, market, property, franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported systems through system set-up, training, data conversion, validation, business processes and live support.
• Provides detailed, timely and written recommendations, current status and next steps with timely and effective trip reports, implementation documents and site visit recaps (schedule permitting).

Training and Content Development

• Delivers training for CI/TY, SFAWeb/GPO, OneSource and related technology, augmented, as needed, by live/in-person and/or virtual training support.
• Provides feedback on training materials and partner with Learning + Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader feedback
• Understands system configuration and business process changes that impact training
• Ensures training is consistent across all delivery methods and among the supported disciplines.

Supporting Operations

• Serves as an internal subject matter expert and resource for co-workers, application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are impacted by systems.
• Understands the systems and technology used by Marriott International and its impacts to sales, revenue management, event management and hotel operations.

Managing Standard End-To-End Processes

• Promotes the organization’s awareness, understanding, and use of enterprise standard end-to-end processes.
• Supports change management, communications and training as needed to drive process and tool adoption, implementation and compliance.

Manage Internal and Administrative Processes

• Manages business travel and expenses according to the Marriott Travel & Expense policy and department guidelines.
• Provides timely trip reports, written recaps, follow-up, expense reports and other assignments
• Works effectively across continents, cultures, languages and diverse business customs

MANAGEMENT COMPETENCIES

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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