Senior Manager, Technical Operations

Oracle Cloud Infrastructure (OCI) is building the next generation cloud service along with providing a world class cloud support experience. We are building a team of energetic Technical Operations Engineers to blend infrastructure/application administration, incident command and NOC engineering. You'll build and manage a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.

As the Senior Manager, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support OCI's Sovereign realms.

You should be a distributed systems generalist, able to architect broad systems interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

Career Level - M3

Responsibilities:

Supervise a 24/7 team of technical operators, ensuring that production applications your team supports are stable, reliable, and well-documented
Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind
Troubleshoot and debug complex issues in production applications
Own end-to-end availability and performance of key services and build automation to prevent problem recurrence
Automate response to all non-exceptional service conditions
Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment
Recruit, retain, and develop strong engineers while embodying OCI values and culture

Requirements:

Japanese citizen residing in Japan
Bachelor's degree, in Computer Science, or equivalent work experience
8-10 years equivalent work experience in Infrastructure as a code/SRE/DevOps tooling/Automation in supporting large scale systems in Production
3-5 years of experience in the management of Engineering/DevOps/SRE teams
Experience with Linux
Experience deploying code within change management procedures
Experience participating in or running incident bridges

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best-in-cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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