Member Service Representative - (Full-Time) - Camp Courtney

Navy Federal Credit Union (Okinawa, 日本) フォロー 1日前

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Analyze, research and resolve problems and discrepancies of complex nature, related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform complex/difficult platform banking functions
Process ATM transactions
Lead, guide and mentor less experienced staff
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Ability to work independently and in a team environment
Experience in IRA/certificate/trust services and applications
Advanced knowledge of accounting, credit, and/or lending principles and techniques
Advanced knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Advanced active listening skills to accurately respond to inquiries and account requests
Advanced organizational, planning and time management skills
Advanced research, analytical, and problem solving skills
Advanced skill building effective relationships through rapport, trust, diplomacy and tact
Advanced skill exercising initiative and using good judgment to make sound decisions
Advanced skill maintaining composure in a high production and changing environment
Advanced skill navigating multiple screens and PC applications and adapting to new technologies
Advanced skill performing mathematical calculations and working accurately with numbers
Advanced verbal and written communication skills

Desired Qualification

Significant experience in member/customer service preferably in a call center, retail banking or financial institution

Hours: Monday - Friday, 8:30AM - 4:30PM, closed Saturdays

Location: Camp Courtney, Bldg 4228, Uruma City 904-2202 Okinawa, JP

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at [email protected].

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Best Companies for Latinos to Work for 2024
Computerworld® Best Places to Work in IT
Forbes® 2024 America’s Best Large Employers
Forbes® 2023 The Best Employers for New Grads
Fortune Best Workplaces for Millennials 2023
Fortune Best Workplaces for Women 2023
Fortune 100 Best Companies to Work For® 2024
Military Times 2023 Best for Vets Employers
Newsweek Most Loved Workplaces
Ripplematch Campus Forward Award - Excellence in Early Career Hiring
Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

今すぐ適用する