Senior Ongoing Relationship Manager

Title: Sr Ongoing Relationship Manager, Game Services
Location: Tokyo, Yotsuya-sanchome
Department: Account Management, Game Services
Contract: Full-Time, Permanent

PTW is seeking an Ongoing Relationship Manager to oversee our existing business and drive new revenue growth within the video games industry in Japan. This individual must be a consultative, highly motivated Relationship Manager who can cultivate and build long-term relationships with developers and publishers, present PTW services, liaise with operations, negotiate contracts, and manage client relationships.

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.
Note: This is an individual contributor role, and candidates must have knowledge of video games.

What You’ll Be Doing

Managing relationships with our existing business accounts in Japan games services market.

Attending client meetings, presentations, trade shows, etc.

Presenting PTW services in line with client briefs.

Creating effective solutions that align with client requirements.

Cross-selling PTW services to our existing clients.

Collaborating with Delivery and support teams to maximize client engagement.

Requirements

5+ years of experience in account management.
Proven track record of exceeding targets through relationship building.
Excellent presentation, communication, and interpersonal skills.
Ability to forecast opportunities.
Self-motivated with strong organizational skills.
Motivation, creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
Strong 360-degree strategic thinking.
Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
Excellent communication skills in Japanese and English
Passion for video games.

Benefits

Permanent & Fulltime with Competitive Salary.
Group Insurance Benefits coverage.
Paid personal and sick leave.
Flexible & remote work model.
Company provided laptop and phone.
Fun, diverse, inclusive and collaborative work environment.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

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